What are the responsibilities and job description for the Organizational Change Manager position at Brooksource?
Role: OCM Specialist
Location: Frankfort, KY (Onsite first few weeks, then Hybrid)
Employment Type: Long-term Contract (Multiple Years)
SUMMARY
Brooksource is currently seeking an Organizational Change Management (OCM) Specialist to support a large-scale, multi-year capital IT modernization initiative involving the implementation of a new system. This project aims to enhance data and processes, requiring a skilled OCM professional to drive successful adoption across the organization.
A successful candidate’s expertise will be crucial in navigating the transition to the new system, minimizing disruption, and fostering a culture of acceptance and engagement among our senior leaders and employees. We envision a comprehensive OCM strategy that addresses communication, training, stakeholder buy-in, and potential resistance to change.
We are particularly interested in experience with large-scale IT implementations and/or IT modernization, the ability to tailor OCM solutions to our specific needs and agency culture, and a track record of achieving measurable results. We encourage candidates with their resumes that outline their OCM approach, relevant experience, certifications, etc.
RESPONSIBILITES
- Transition the OCM coordination responsibilities from current OCM lead
- Collaborate with training lead to organize engagement activities and forums to maintain a sense of community and teamwork as required
- Work closely with project PMO to recognize and celebrate milestones achieved and to support a positive outlook and motivation among the Executive Directors and their staff members
- Work closely with project leadership to device coaching plan and/or Implement resilience training programs to help staff members cope with the stress and uncertainties associated with project delays and/or onboarding of new scope and functionality
- Foster a culture of adaptability and resilience within the organization
- Continuously and proactively assess the impact of the changes on staff
- Lead communication efforts and oversee the timely delivery of Granicus campaigns designed per communication plan
- Work closely with communications team to create compelling messaging that articulates the benefits of the change and addresses potential concerns
- Keep staff informed about upcoming changes and deliverables
- Develop/update comprehensive change management plan that addresses the people, processes, and technology aspect of change
- Build and maintain positive relationships with stakeholders to foster a positive change environment, and devise and implement strategies to mitigate stakeholder resistance
- Collaborate with training branch to design and deliver training programs to equip staff with the skills and knowledge needed to operate within doris
- Proactively identify and coordinate with project leadership to address sources of resistance to change
- Facilitate sessions with leadership to ensure alignment on the messaging and actions needed to address staff resistance
- Engage project leaders using Change Champions program. Identify and empower individuals within each office who can serve as advocates for the change, helping to address resistance at the grassroots level
- Define and monitor Key Performance Indicators to measure the success of change, and conduct regular assessments to collect feedback and make adjustments to the OCM plan
- Maintain accurate and up-to-date documentation related to OCM activities
- Compile monthly reports on the progress of OCM initiative for management review
REQUIRED QUALIFICATIONS
- Bachelor’s degree in business, Human Resources, Organizational Development, or related field
- Proven experience in organizational change management
- Strong communication, interpersonal, and relationship-building skills
- Ability to develop and execute change management plans
PREFERRED ATTRIBUTES
- Familiarity with project management methodologies
- Certification in Change Management (e.g., PROSCI)
- Adaptability and flexibility
- Strong problem-solving and decision-making skills
- Ability to work collaboratively in a team and independently
- Excellent time management and organizational skills
***Note: This position will be required to report to the Frankfort, KY building 4-5 days/ week for the first couple weeks. After that, the days possibly could drop to 2-3 days a week depending on projects.
About EEG: Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
