What are the responsibilities and job description for the Technical Writer position at Brooksource?
Technical Writer
100% REMOTE
The Technical Writer will play a critical role in supporting the TWIST team’s efforts to meet federal requirements for transitioning the Statewide Automated Child Welfare Information System (SACWIS) to the Comprehensive Child Welfare Information System (CCWIS). This role is to create, edit, and maintain comprehensive technical documentation for both technical and non-technical audiences. This role requires excellent writing skills, attention to detail, and the ability to collaborate with cross-functional teams to gather and document complex technical information. The Technical Writer may also be responsible for training users and IT staff on various applications and emerging technologies, as well as maintaining the project document repository.
Key Responsibilities:
• Collaborate with software developers, business analysts, and project manager to gather technical information and understand project requirements.
• Create and maintain technical documentation, including user guides, API documentation, technical specifications, and release notes.
• Translate complex technical concepts into clear, easy-to-understand documentation for both technical and non-technical audiences.
• Review and edit existing documentation to ensure accuracy, clarity, and consistency.
• Keep documentation up to date with software updates and changes and manage version control.
• Conduct regular quality assurance checks on documentation to ensure its accuracy and relevance.
• Work with cross-functional teams to improve and streamline the documentation process and information flow.
• Responsible for writing and editing technical documentation.
• Develop and maintain installation, configuration and how-to documentation, on-line help and troubleshooting and maintenance documentation for technical and non-technical staff.
• Work with technical and business staff to analyze documentation requirements.
• May develop curriculum and instructional design, including development of teaching aids.
• Maintain the project document repository.
Basic Qualifications:
• 2 years of experience in technical writing, documentation, or instructional design.
Preferred Qualifications:
• Prior experience with the Commonwealth of Kentucky or other state government agencies.
• Excellent writing, editing, and proofreading skills
• Strong communication and collaboration with technical teams and end users.
• Ability to simplify complex information for diverse audiences.
• Strong training and presentation skills.
Key Competencies:
• Organizational and planning skills.
• Outstanding communication skills.
• Information gathering and monitoring skills.
• Problem analysis and problem-solving skills.
• Judgment and decision-making ability.
• Initiative and Adaptability.
• Attention to detail and accuracy.
Salary : $35 - $40
