Business Implementation & Operations Manager

Job Description

Brookstone Management is a leader in residential and commercial property preservation, Real Estate Owned, and Single/Multi-family rental management solutions and is currently experiencing rapid growth. We’re seeking a mid to senior level leader with strong attention-to-detail, that is self-starting, and possesses a desire to learn and grow in their role as Business Implementation & Operations Manager. To start, however, this individual will need to possess and demonstrate strong leadership and management experience and skillsets. This individual will be responsible for building, leading, and developing both internal team members. They will also interact with new clients, learn their processes/requirements, and bring those learnings back and staff and maintain groups internally. The Business Implementation & Operations Manager maintains relationships with internal teams, clients, and dependent third parties in an effort to meet and exceed standards. This role will also be responsible constructing new processes, documenting standards, and leading team members through growth and shifting capacities.

Key Responsibilities:

• Capacity monitoring and inventory/pipeline management of new and existing client work
• Leading current team members and building out new structures as the company continues to grow its client mix
• Review performance, and quality structures and standards for services rendered to ensure it is meeting client expectations
• Partner with various internal and external stakeholders to maintain, develop, and evolve our processes
• Maintain internal team(s), including following up on tasks and requirements, working with vendors/team members on questions and property level items, and maintain appropriate service level agreements for various milestones
• Reviewing internal management requests, general inquiries, providing all necessary data to support what is requested
• Communicating with clients and/or vendors via phone and email regarding process, line level questions, and requirements
• Review reporting and datasets in an effort to effectively maintain and manage multiple clients’ projects simultaneously, reconcile items as necessary, and adhere to prescribed standards
• Create various reports in Excel on an as needed basis
• Manage a team of internal team members, their performance and output, and general growth and development.
• Maintain and evolve the business, the process, and internal policies/procedures
• Implement new processes as clients onboard
• Train new or less experienced staff
• Conduct performance reviews, deliver timely feedback, and do so in a professional manner
• Embody thoughtful leadership and drive a sense of innovation
• Consult, partner, and collaborate with internal and external parties
• Day to day supervisory decisions, problem solving, and capacity measures
• Attend and participate in industry events, conferences, or onsite client meetings
  
  

Qualifications:

• Bachelor’s degree or experience equivalent
• 8 years of work experience in property management, real estate, banking, or working at a mid-level or larger institution
• 3 years management experience or leadership equivalent
• Proven ability to manage multiple competing priorities at a time
• Excellent customer service skills
• Excellent computer skills with proficiency using Windows 10
• Excellent verbal and written communication skills
• Self-motivated and able to thrive in results driven environment
• Critical thinking and problem solving skills
• Keen attention to detail and adherence to deadlines
• Ability to display a sense of urgency, accountability, and ownership
• Ability to analyze data and make decisions
• Property Management, Real Estate, banking, or mortgage experience a plus
• Knowledge and experience with reporting and Microsoft Excel
• Ability to negotiate and support appropriate cost structures
• Ability to learn various work-processing software/programs
• Ability to work individually or as part of a team
• Ability to travel up to 10% of the time
• Applicant can be located in (or reasonably commute to) New Jersey, Iowa, Texas, or Oklahoma and the expectation is to work from one of these locations.
  
  

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time off
• Retirement
  
  

Here at Brookstone, we provide in-depth training on our industry and our internal systems. We are a growing company and have excellent advancement opportunities. Brookstone prides itself on maintaining a positive work environment, and we are dedicated towards our continued success.