Director of Vendor Management

Job Description

Brookstone Management is a leader in residential and commercial property preservation, Real Estate Owned, and Single/Multi-family rental management solutions and is currently experiencing rapid growth. We’re seeking a mid to senior level leader with strong attention-to-detail, that is self-starting, and possesses a desire to learn and grow in their role as Director of Vendor Management. To start, however, this individual will need to possess and demonstrate strong leadership and management experience and skillsets. This individual will be responsible for leading, growing, and developing both internal team members as well as our external networks of vendors leveraged across the country. The Director of Vendor Management maintains relationships with internal teams, clients, and dependent third parties in an effort to meet and exceed standards. This role will also be responsible for recruiting, maintaining, training, and coaching both new and existing vendors, on top of appropriately staffing our networks for growth and shifting capacities.

Key Responsibilities:

• Recruiting, monitoring, and completing performance management activities across a large network of providers (vendors)
• Review pricing, performance, and quality structures and standards for services rendered to ensure it is meeting expectations
• Partner with various internal and external stakeholders to maintain, develop, and grow our networks in effort to meet or exceed client expectations
• Maintain a network of suppliers, including following up on tasks and requirements, working with vendors/team members on questions and property level items, and maintaining appropriate service level agreements for various milestones
• Reviewing internal management requests, general inquiries, providing all necessary data to support what is requested
• Communicating with clients and/or vendors via phone and email regarding process, line level questions, and requirements
• Review reporting and datasets in an effort to effectively maintain and manage multiple clients’ projects simultaneously, reconcile items as necessary, and adhere to prescribed standards
• Create various reports in Excel on an as needed basis
• Recruitment and sourcing of new providers as clients needs and inventories change
• Manage a team of internal team members, their performance and output, and general growth and development.
• Maintain and evolve the business, the process, and internal policies/procedures
• Train new or less experienced staff
• Conduct performance reviews, deliver timely feedback, and do so in a professional manner
• Embody thoughtful leadership and drive a sense of innovation
• Consult, partner, and collaborate with internal and external parties
• Day to day supervisory decisions, problem solving, and capacity measures
• Attend and participate in industry events, conference, and other opportunities as assigned
  
  

Qualifications:

• Bachelor’s degree or experience equivalent
• 10 years of work experience in property management, real estate, banking, or working at a mid-level or larger institution
• 4 years management experience or leadership equivalent
• Proven ability to manage multiple competing priorities at a time
• Excellent customer service skills
• Excellent computer skills with proficiency using Windows 10
• Excellent verbal and written communication skills
• Self-motivated and able to thrive in results driven environment
• Critical thinking and problem solving skills
• Keen attention to detail and adherence to deadlines
• Ability to display a sense of urgency, accountability, and ownership
• Ability to analyze data and make decisions
• Property Management, Real Estate, banking, or mortgage experience a plus
• Knowledge and experience with reporting and Microsoft Excel
• Ability to negotiate and support appropriate cost structures
• Ability to learn various work-processing software/programs
• Ability to work individually or as part of a team
• Ability to travel up to 10% of the time
• Position is located in New Jersey and the expectation is to work from this location.
  
  

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time off
• Retirement
  
  

Here at Brookstone, we provide in-depth training on our industry and our internal systems. We are a growing company and have excellent advancement opportunities. Brookstone prides itself on maintaining a positive work environment, and we are dedicated towards our continued success.