Secretary/Receptionist

Job Summary: Receptionist

We are seeking a friendly, approachable, and detail-oriented Receptionist to join our team at Broomsedge. As the first point of contact for our guests, you will play a key role in providing a welcoming and exceptional experience. The ideal candidate will have excellent customer service skills, a passion for outdoor activities, and the ability to handle administrative tasks in a fast-paced environment. You will be responsible for managing guest inquiries, as well as assisting with day-to-day operations of the lodge.

Key Responsibilities:

• Guest Services:
• Greet guests warmly and professionally upon arrival, ensuring a friendly and welcoming atmosphere.
• Answer phone calls and respond to emails, providing information about the lodge, hunting packages, and accommodations.
• Process guest reservations, including booking rooms, hunting excursions, and other lodge services.
• Ensure guests are checked in and checked out efficiently, handling necessary documentation and payments.
• Provide guests with lodge information, including dining options, amenities, and activities available during their stay.
• Administrative Support:
• Handle incoming mail, deliveries, and guest requests promptly and efficiently.
• Assist the Lodge Manager and other staff with administrative tasks as needed.
• Communication and Coordination:
• Relay important information about hunting regulations, lodge policies, and safety procedures to guests.
• Customer Experience:
• Anticipate guests' needs and go the extra mile to provide excellent customer service.
• Handle any guest concerns or complaints professionally and efficiently, striving to resolve issues to the guests’ satisfaction.
• Maintain a clean, organized reception area, ensuring it is welcoming and representative of the lodge’s atmosphere.
• General Office Duties:
• Assist with basic lodge marketing tasks, including promoting available packages and special offers to guests.
• Ensure the reception area is well-stocked with necessary forms, brochures, and information.

Qualifications:

• High school diploma or equivalent (Associate's degree or higher preferred).
• Previous experience in customer service or a receptionist role, preferably in a hospitality or outdoor setting.
• Strong communication skills and a friendly, professional demeanor.
• Ability to manage multiple tasks efficiently and stay organized in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with reservation management systems.
• Knowledge or interest in outdoor activities, particularly hunting, is a plus.
• Ability to work flexible hours, including weekends, and evenings, as needed.
• Strong problem-solving skills and a customer-first attitude.

Physical Requirements:

• Must be able to sit or stand for extended periods of time.
• Occasional lifting of up to 15 lbs.

Why Work With Us?

At Broomsedge you’ll be part of a dedicated team that is committed to providing a one-of-a-kind experience for our guests in a beautiful outdoor setting. We offer a dynamic work environment with a focus on teamwork, exceptional customer service, and a love for the outdoors. If you're passionate about hospitality, the great outdoors, and delivering top-notch service, we'd love to hear from you!

Job Type: Full-time

Pay: $14.87 - $15.70 per hour

Benefits:

• Dental insurance
• Employee discount
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Soperton, GA 30457 (Required)

Ability to Relocate:

• Soperton, GA 30457: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $16