What are the responsibilities and job description for the Manager, IT Business Partner – Commercial Operations & Corporate Services position at Brother USA?
Let's Grow Together
Our mission is to live our “at your side” promise and simplify and enrich the lives of our customers, employees, and communities. "At your side" is more than a slogan to us; it’s the purpose we do our best to fulfill every day. With a legacy spanning over a century, this is a great place to launch or expand any career and push the boundaries of what comes next. We're committed to achieving shared success, and we provide opportunities for you to develop through experience, exposure and education. Our people have always leveraged their unique perspectives to keep us on the right track for a lasting future. If you want to innovate, learn, and grow with a global leader that builds products, services, and a company people love, then we’ll be “at your side” every step of the way.
The Manager, IT Business Partner – Commercial Operations & Corporate Services is responsible for supporting leadership with the alignment of business strategies with technology to achieve the desired organizational outcomes and finding sustainable solutions that meet business stakeholder needs.
Serving as a crucial connection between strategy and execution, this role develops and manages capability roadmaps with the collaboration of business stakeholders to achieve specific desired business outcomes and strategic objectives. By prioritizing cross-functional project portfolios and enhancement backlogs to inform product roadmaps, this role helps ensure that IT resources are utilized efficiently to execute projects on time and within budget.
In this role, the Manager, IT Business Partner, will manage relationships within the Commercial Operations & Corporate Services groups.
Minimum 7 years A combination of relevant experience spanning the following areas:
We offer an above-market benefits package that includes a choice of Health Insurance plans (including Dental and Vision Insurance), a generous 401(k) Retirement Savings Plan, paid holidays, paid time off (PTO), and more! Plus, if you’re considering an advanced degree that would help you achieve your development and career goals, Brother USA offers a highly competitive tuition reimbursement program.
Apply today to learn why Forbes called Brother one of the World’s Best Employers (2020) and NJBIZ called Brother one of the Best Places to Work in New Jersey (2023)!
This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by managers.
Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application, a reasonable accommodation will be made upon request.
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Learn more about life at Brother: https://careers.brother-usa.com/lifeatbrother
Brother International Corporation has earned its reputation as a premier provider of home office and business products, home appliances for the sewing and crafting enthusiast as well as industrial solutions that revolutionize the way we live and work. Brother International Corporation is a wholly-owned subsidiary of Brother Industries Ltd. With worldwide sales exceeding $6 billion, this global manufacturer was started more than 100 years ago. Bridgewater, New Jersey is the corporate headquarters for Brother in the Americas. It has fully integrated sales, marketing services, manufacturing, research and development capabilities located in the U.S. In addition to its headquarters, Brother has facilities in California, Illinois and Tennessee, as well as subsidiaries in Canada, Brazil, Chile, Argentina, Peru and Mexico. For more information, visit [2]www.brother.com.
Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application or any other aspect of the application or interview process, a reasonable accommodation will be made upon request.
Our mission is to live our “at your side” promise and simplify and enrich the lives of our customers, employees, and communities. "At your side" is more than a slogan to us; it’s the purpose we do our best to fulfill every day. With a legacy spanning over a century, this is a great place to launch or expand any career and push the boundaries of what comes next. We're committed to achieving shared success, and we provide opportunities for you to develop through experience, exposure and education. Our people have always leveraged their unique perspectives to keep us on the right track for a lasting future. If you want to innovate, learn, and grow with a global leader that builds products, services, and a company people love, then we’ll be “at your side” every step of the way.
The Manager, IT Business Partner – Commercial Operations & Corporate Services is responsible for supporting leadership with the alignment of business strategies with technology to achieve the desired organizational outcomes and finding sustainable solutions that meet business stakeholder needs.
Serving as a crucial connection between strategy and execution, this role develops and manages capability roadmaps with the collaboration of business stakeholders to achieve specific desired business outcomes and strategic objectives. By prioritizing cross-functional project portfolios and enhancement backlogs to inform product roadmaps, this role helps ensure that IT resources are utilized efficiently to execute projects on time and within budget.
In this role, the Manager, IT Business Partner, will manage relationships within the Commercial Operations & Corporate Services groups.
- Support the creation, management, and execution of capability roadmaps in collaboration with business stakeholders
- Support Director and Sr. Managers to develop multi-year roadmaps outlining distinct projects and enhancement requirements to achieve goals and produce value for the business
- Support Director and Sr. Managers to present to business the best way to sequence capabilities to ensure business value is achieved when and as expected
- Support Business Analysts to document potential impacts of change and create content to aid with socialization to ensure that these impacts are well understood when planning projects and/or enhancements
- In collaboration with Business Analysts, ensure business requirements are documented appropriately so that technical requirements are easily understood
- Support creation of content to help drive consensus among key stakeholders and delivery teams, including EPMO, architecture, engineering, and product management organizations
- Support Director and Sr. Managers in providing reporting, in a concise, informative manner to ensure business stakeholders are up to date on status of projects and enhancements and to enable them to make informed decisions
- Identify what is needed in order to have productive conversations and motivate team members to execute tasks
- Support collaboration with Business Stakeholders, EPMO, Data Enablement, and internal IT teams to remove blockers and resolve issues; schedule meetings, create content etc.
- Clearly communicate to the accounts any supply-related issues Brother is having including but not limited to factory/in-transit delays, production capacity constraints, and warehouse constraints
- Collaborate between Demand Planning, Marketing and Supply team to understand challenges per SKU/category
- Support team in prioritizing Projects and Enhancements, in your specific area driving cross-functional product owner alignment where needed
- Support team in managing the backlog of enhancements
- Support Collaboration with Portfolio manager, product owners, and engineering to ensure IT Supply can meet IT Demand
- Support collaboration with the Portfolio Manager, Finance to ensure projects and enhancements are planned appropriately and tracking to budget
- Bachelor’s Degree (or equivalent experience) in Finance, Business Operations, Information Technology, or related field
Minimum 7 years A combination of relevant experience spanning the following areas:
- Experience in an IT Business Partner role or similar
- Experience in managing Capability Maps for companies
- Experience in successfully delivering high-quality IT solutions in complex environments
- Spanish- Preferred
- French-Canadian- Preferred
- Jira
- Experience with business capability modeling and associated tools
- Sales Force
- Effective Leadership Skills
- Strong collaboration skills and ability to effectively influence others to achieve results
- Ability to partner effectively with the business to find the right tech solution to enable end-to-end processes
- Strong verbal, written, and visual communication skills, tailored to meet audience needs
- Exceptional documentation skills
- Ability to translate complex concepts and transform them into actionable recommendations that resonate with business stakeholders
- Knowledge of business capability modeling and associated tools
- Knowledge of end-to-end business processes within E-Commerce, Wholesale GTM
We offer an above-market benefits package that includes a choice of Health Insurance plans (including Dental and Vision Insurance), a generous 401(k) Retirement Savings Plan, paid holidays, paid time off (PTO), and more! Plus, if you’re considering an advanced degree that would help you achieve your development and career goals, Brother USA offers a highly competitive tuition reimbursement program.
Apply today to learn why Forbes called Brother one of the World’s Best Employers (2020) and NJBIZ called Brother one of the Best Places to Work in New Jersey (2023)!
This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by managers.
- The salary (or hiring) range for this position is $130,000 - $155,000 per year
- Starting salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, location, and alignment with market data
- Benefits include, but are not limited to, healthcare and wellness coverage, life and disability insurance, 401K, tuition reimbursement, and Paid Time Off. Details are available at https://mybenefits.nfp.com/Brother/2025/guidebook/
Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application, a reasonable accommodation will be made upon request.
OR
[Include travel requirements/territory details with ]
OR
[Include ]
[Include pay transparency details – 3-bullet version for non-bonus roles; 4-bullet version for bonus roles]
- Competitive Compensation: We offer a competitive salary and bonus program to reward your hard work and dedication
- Comprehensive Benefits: Our benefits package includes health, dental, and vision insurance, as well as a 401(k) plan with company match
- Professional Development: We're committed to helping you grow in your career with opportunities for training and development
- Work-Life Balance: We support your well-being with flexible work arrangements and a focus on work-life balance
- Employee Engagement: Join a team that values your contributions and celebrates success together
Learn more about life at Brother: https://careers.brother-usa.com/lifeatbrother
Brother International Corporation has earned its reputation as a premier provider of home office and business products, home appliances for the sewing and crafting enthusiast as well as industrial solutions that revolutionize the way we live and work. Brother International Corporation is a wholly-owned subsidiary of Brother Industries Ltd. With worldwide sales exceeding $6 billion, this global manufacturer was started more than 100 years ago. Bridgewater, New Jersey is the corporate headquarters for Brother in the Americas. It has fully integrated sales, marketing services, manufacturing, research and development capabilities located in the U.S. In addition to its headquarters, Brother has facilities in California, Illinois and Tennessee, as well as subsidiaries in Canada, Brazil, Chile, Argentina, Peru and Mexico. For more information, visit [2]www.brother.com.
Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application or any other aspect of the application or interview process, a reasonable accommodation will be made upon request.
Salary : $130,000 - $155,000
