What are the responsibilities and job description for the Manager, IT Business Partner – Commercial Operations & Corporate Services position at Brother USA?
The Company At a Glance
Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more.
Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.
Why Work at Brother?
Brother has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.
The Manager, IT Business Partner – Commercial Operations & Corporate Services is responsible for supporting leadership with the alignment of business strategies with technology to achieve the desired organizational outcomes and finding sustainable solutions that meet business stakeholder needs.
Serving as a crucial connection between strategy and execution, this role develops and manages capability roadmaps with the collaboration of business stakeholders to achieve specific desired business outcomes and strategic objectives. By prioritizing cross-functional project portfolios and enhancement backlogs to inform product roadmaps, this role helps ensure that IT resources are utilized efficiently to execute projects on time and within budget.
In this role, the Manager, IT Business Partner, will manage relationships within the Commercial Operations & Corporate Services groups.
Minimum 7 years A combination of relevant experience spanning the following areas:
We offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance—all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. To learn more, visit our benefits page: https://careers.brother-usa.com/benefits
Our Mission, Vision, & Culture
Our mission is to live our “at your side” promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed. To learn more about our culture drivers and company culture, visit: https://careers.brother-usa.com/ourculture
About Where We Work
Brother’s corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always “at your side” for our customers.
Links to Learn More
To hear more about our business and culture, visit these helpful links:
Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more.
Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly owned subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.
Why Work at Brother?
Brother has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of being inclusive, collaborative, customer centric, and socially responsible. We value work-life balance and flexibility, and as a result have introduced policies such as our hybrid office schedule, casual dress code, and flexible Fridays, which allow us to wrap up meetings for dedicated focus time or to start our weekends sooner, year-round. Our commitment to employee growth and development is demonstrated through our offering of facilitated courses and certificate programs and our investment in resources that enable self-paced learning.
The Manager, IT Business Partner – Commercial Operations & Corporate Services is responsible for supporting leadership with the alignment of business strategies with technology to achieve the desired organizational outcomes and finding sustainable solutions that meet business stakeholder needs.
Serving as a crucial connection between strategy and execution, this role develops and manages capability roadmaps with the collaboration of business stakeholders to achieve specific desired business outcomes and strategic objectives. By prioritizing cross-functional project portfolios and enhancement backlogs to inform product roadmaps, this role helps ensure that IT resources are utilized efficiently to execute projects on time and within budget.
In this role, the Manager, IT Business Partner, will manage relationships within the Commercial Operations & Corporate Services groups.
- Support the creation, management, and execution of capability roadmaps in collaboration with business stakeholders
- Support Director and Sr. Managers to develop multi-year roadmaps outlining distinct projects and enhancement requirements to achieve goals and produce value for the business
- Support Director and Sr. Managers to present to business the best way to sequence capabilities to ensure business value is achieved when and as expected
- Support Business Analysts to document potential impacts of change and create content to aid with socialization to ensure that these impacts are well understood when planning projects and/or enhancements
- In collaboration with Business Analysts, ensure business requirements are documented appropriately so that technical requirements are easily understood
- Support creation of content to help drive consensus among key stakeholders and delivery teams, including EPMO, architecture, engineering, and product management organizations
- Support Director and Sr. Managers in providing reporting, in a concise, informative manner to ensure business stakeholders are up to date on status of projects and enhancements and to enable them to make informed decisions
- Identify what is needed in order to have productive conversations and motivate team members to execute tasks
- Support collaboration with Business Stakeholders, EPMO, Data Enablement, and internal IT teams to remove blockers and resolve issues; schedule meetings, create content etc.
- Clearly communicate to the accounts any supply-related issues Brother is having including but not limited to factory/in-transit delays, production capacity constraints, and warehouse constraints
- Collaborate between Demand Planning, Marketing and Supply team to understand challenges per SKU/category
- Support team in prioritizing Projects and Enhancements, in your specific area driving cross-functional product owner alignment where needed
- Support team in managing the backlog of enhancements
- Support Collaboration with Portfolio manager, product owners, and engineering to ensure IT Supply can meet IT Demand
- Support collaboration with the Portfolio Manager, Finance to ensure projects and enhancements are planned appropriately and tracking to budget
- Bachelor’s Degree (or equivalent experience) in Finance, Business Operations, Information Technology, or related field
Minimum 7 years A combination of relevant experience spanning the following areas:
- Experience in an IT Business Partner role or similar
- Experience in managing Capability Maps for companies
- Experience in successfully delivering high-quality IT solutions in complex environments
- Spanish- Preferred
- French-Canadian- Preferred
- Jira
- Experience with business capability modeling and associated tools
- Sales Force
- Effective Leadership Skills
- Strong collaboration skills and ability to effectively influence others to achieve results
- Ability to partner effectively with the business to find the right tech solution to enable end-to-end processes
- Strong verbal, written, and visual communication skills, tailored to meet audience needs
- Exceptional documentation skills
- Ability to translate complex concepts and transform them into actionable recommendations that resonate with business stakeholders
- Knowledge of business capability modeling and associated tools
- Knowledge of end-to-end business processes within E-Commerce, Wholesale GTM
- The salary (or hiring) range for this position is $110,000 - $131,000 per year
- Starting salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, location, and alignment with market data
- Benefits include, but are not limited to, healthcare and wellness coverage, life and disability insurance, 401K, tuition reimbursement, and Paid Time Off. Details are available at https://mybenefits.nfp.com/Brother/2025/guidebook/
We offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance—all effective from day one of employment. Under our 401(k) retirement savings plan, we match up to 100% of the first 4% of employee contributions, with employer matches vesting immediately. Additionally, we offer an educational assistance program that reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs. To learn more, visit our benefits page: https://careers.brother-usa.com/benefits
Our Mission, Vision, & Culture
Our mission is to live our “at your side” promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers - accountability, authenticity, boldness, and excellence - to enable us to consistently deliver on our vision, mission, and shared values. These drivers help us shape a culture that empowers the business to succeed. To learn more about our culture drivers and company culture, visit: https://careers.brother-usa.com/ourculture
About Where We Work
Brother’s corporate headquarters for the Americas is in Bridgewater, NJ, across from the Bridgewater Commons Mall. This location houses key corporate functions, including HR, legal, finance, IT, and supply chain, and a significant presence of our business unit leadership and marketing teams. Our manufacturing and distribution facility in Bartlett, TN spans an impressive 1.5 million square feet - equivalent to 26 football fields - and is located on Brother Boulevard. In addition to the distribution center operations team, this facility hosts several other departments, including our customer service group. Brother also has employees based in other locations, such as Westminster, CO, where many of our marketing and product engineering team members from the mobile solutions division operate, as well as our distribution centers in Richmond, VA and Perris, CA. Additionally, our outside sales teams work remotely within their territories, staying geographically close to the accounts they support to ensure they are always “at your side” for our customers.
Links to Learn More
To hear more about our business and culture, visit these helpful links:
- Brother’s Product Categories: https://careers.brother-usa.com/our-products
- Diversity, Equity, and Inclusion (DEI) and Employee Resource Groups (ERGs): https://careers.brother-usa.com/employee-resource-groups-diversity
- Corporate Social Responsibility: https://careers.brother-usa.com/our-corporate-social-responsibility-sustainability
- Work-Life and Flexibility: https://careers.brother-usa.com/lifeatbrother
- Growth and Development: https://careers.brother-usa.com/career-development
- Follow us on LinkedIn: https://www.linkedin.com/company/brother-usa/
Salary : $110,000 - $131,000
