Senior Technical Analyst, Salesforce

Let's Grow Together

Our mission is to live our “at your side” promise and simplify and enrich the lives of our customers, employees, and communities. "At your side" is more than a slogan to us; it’s the purpose we do our best to fulfill every day. With a legacy spanning over a century, this is a great place to launch or expand any career and push the boundaries of what comes next. We're committed to achieving shared success, and we provide opportunities for you to develop through experience, exposure and education. Our people have always leveraged their unique perspectives to keep us on the right track for a lasting future. If you want to innovate, learn, and grow with a global leader that builds products, services, and a company people love, then we’ll be “at your side” every step of the way.

The Senior Technical Analyst, Salesforce collaborates with key stakeholders to thoroughly assess their business needs, translates those business needs into actionable requirements, and provides expert guidance to identify and implement the appropriate solutions. The Senior Technical Analyst, in the spirit of our culture at Brother, works alongside the platform team and stakeholders to design, implement, and support the salesforce ecosystem. The Senior Technical Analyst embodies the Brother At Your Side culture by delivering innovative solutions, maintaining a commitment to excellence, fostering accountability, and demonstrating authenticity in every interaction. Additionally, The Senior Technical Analyst position is a multifaceted role that will continuously challenge an individual to expand their

knowledge of the platform and utilize that knowledge to advance organizational priorities.

What You’ll Do

Solution Design and Development

• Understand and recommend how business requirements can be
  
  
  

implemented using available functionality, commercially available

packages or where unique solution may be needed

• Collaborate with architects, infrastructure, and other platform teams
  
  
  

to develop sustainable scalable solutions that can integrate with

existing processes or systems

• Suggest solutions that enforce industry and platform best practices
  
  
  

with a strong preference toward declarative solutions and those that

are future proof

• Recognize process synergies and suggest opportunities to
  
  
  

streamline operations

• Develop prototypes of suggested solutions and facilitate interactive
  
  
  

refinement of those ideas

• Implement approved solutions or guide other team members in the
  
  
  

implementation

• Configure and customize Salesforce applications to meet business
  
  
  

requirements, including creating custom objects, fields, workflows,

and validation rules

• Capable to lead development efforts where multiple resource is
  
  
  

engaged on a single enhancement

Stakeholder Collaboration And Requirements Gathering

• Collaborate with stakeholders on capturing business requirements
  
  
  

and translating them into clear actionable stories

• Discover and document business processes, preferably using
  
  
  

Universal Process Notation (UPN). Determine systems associated

with those processes and associated impacts for changes to the

processes

• Interact with stakeholders to educate on existing and enhanced
  
  
  

platform capabilities

• Serve as a liaison between technical teams and business
  
  
  

stakeholders, ensuring clear and effective communication

System Maintenance and Support

• Review upgrade notices from Salesforce, and other associated
  
  
  

platforms. Provides support to admin team to understand and

implement the required changes. Identifies and communicates to

stakeholders about changed or new functionality being introduced

• Provide support to administrative team in diagnosing and correcting
  
  
  

issues that may arise with the platform

• Understand the Salesforce Data Model and provide guidance and
  
  
  

support in maintaining data integrity and security

About Our Ideal Candidate

Education

• Bachelor's Degree (or equivalent experience) in Computer Science or Related Field- Required
  
  
  

Experience

• Minimum 5 years Direct engagement with stakeholders, designing and implementing declarative Salesforce solutions including aspects of Sales Cloud, Service Cloud and Experience Cloud.
• Minimum 3 years
  

• Experience working with Salesforce platform development languages – APEX, SOQL, SOSL, Visual Force, LWC, etc.
• Demonstrated understanding of Integration and Data related technologies, especially those that directly pertain to the Salesforce Platform: REST, SOAP, Import Wizard, Data Loader, ETL, Middleware, and External Services.
• Proven experience with Salesforce Administration, Maintenance and Security functionality – OAuth, Single Sign-on, Backup/Restore, Roles/Profiles/Permissions Sets, License types
• Minimum 2 Years
• Knowledge and expertise in Salesforce Change Management. Experience in using some of the following tools: Jira, Copado, Gearset, Elements. Cloud, GIT and Azure DevOps Repo.
• Experience working with some of the advanced features of Salesforce such as: Digital Engagement, Digital Experience, Manufacturing Cloud, OmniStudio, Maps, Pardot, and OmniChannel Configuration.
  
  
  

Languages

• Spanish- Preferred
• Protuguese- Preferred
• French-Canadian- Preferred
  
  
  

Software/Technical Skills

• Communications (Verbally, Written, Presentations)
• Salesforce Platform
• Salesforce Sales Cloud
• Salesforce Service Cloud
• Salesforce Flow
• Salesforce Administration
• Salesforce Industries/ Manufacturing Cloud
• Salesforce Digital Experience (Communities)
  
  
  

Other Skills, Knowledge, & Abilities

• Maintains current relevant Salesforce certification(s) in Administration, Platform
  
  
  

Development, App Builder, Architecture, or similar certifications

• Ability to quickly learn new functionality and critically apply that knowledge in the
  
  
  

advancement of business objectives

• Possess strong analytical and problem-solving skills with an exceptional aptitude
  
  
  

to troubleshoot issues

• Ability to work collaboratively in a team environment and manage multiple tasks
  
  
  

[Remember to skip over basic Microsoft office references, call out Preferred items clearly, and note required languages at the top to emphasize the importance.

Additional Details For This Role

This role will be a hybrid role. Subject to business needs, employees may work remotely up to two days per week. Assigned office days will be determined by managers.

• The salary (or hiring) range for this position is $80,000 - $95,000 per year
• Starting salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, location, and alignment with market data
• This position is eligible to participate in the relevant Brother variable pay incentive plan(s). Applicable bonus awards are discretionary and contingent upon 1) achievement of your individual objectives and 2) Brother achieving its corporate and business-level objectives
• Benefits include, but are not limited to, healthcare and wellness coverage, life and disability insurance, 401K, tuition reimbursement, and Paid Time Off. Details are available at https://mybenefits.nfp.com/Brother/2025/guidebook

What We Offer Our Employees

At Brother USA, we believe in investing in our employees and providing them with an environment that fosters growth, creativity, and a healthy work-life balance. Here are some of the benefits of working with us:

• Competitive Compensation: We offer a competitive salary and bonus program to reward your hard work and dedication
• Comprehensive Benefits: Our benefits package includes health, dental, and vision insurance, as well as a 401(k) plan with company match
• Professional Development: We're committed to helping you grow in your career with opportunities for training and development
• Work-Life Balance: We support your well-being with flexible work arrangements and a focus on work-life balance
• Employee Engagement: Join a team that values your contributions and celebrates success together
  
  
  

Learn more about our benefits: https://careers.brother-usa.com/benefits

Learn more about life at Brother: https://careers.brother-usa.com/lifeatbrother

Brother International Corporation has earned its reputation as a premier provider of home office and business products, home appliances for the sewing and crafting enthusiast as well as industrial solutions that revolutionize the way we live and work. Brother International Corporation is a wholly-owned subsidiary of Brother Industries Ltd. With worldwide sales exceeding $6 billion, this global manufacturer was started more than 100 years ago. Bridgewater, New Jersey is the corporate headquarters for Brother in the Americas. It has fully integrated sales, marketing services, manufacturing, research and development capabilities located in the U.S. In addition to its headquarters, Brother has facilities in California, Illinois and Tennessee, as well as subsidiaries in Canada, Brazil, Chile, Argentina, Peru and Mexico. For more information, visit [2]www.brother.com.

Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application or any other aspect of the application or interview process, a reasonable accommodation will be made upon request.