What are the responsibilities and job description for the Funeral Service Assistant position at Broussard's Mortuary?
Nationally recognized Selected Independent firm, Broussard’s Mortuary, is looking to expand their team of Service Associates. Established in 1889, Broussard’s serves six locations in Southeast Texas.
Schedule Expectations
- Monday – Friday from 5:00 PM – 7:00 PM at the Major Drive location
- Be flexible to work various shifts: daytime, evenings* and weekends
- Work outside in extreme weather conditions including high and low temperatures, wind and rain
- Be able to travel for services (day trips in company vehicle)
*: Additional hours will be required on the evenings where the Major Drive location has family gatherings/visitations.
Qualifications
- Is passionate about caring for others
- Has a reputation for giving great service to clients and co-workers
- Communicates professionally in person and on the phone
- Good problem-solving skills
- Work independently and as a team member
- Must be able to stand for long periods of time
- Must be able to sit for extended periods
- Must be able to lift, carry, push, pull at least 20 lbs
- Must be able to bend and lift at the waist and knees
- Valid Texas Driver’s License
- Pass pre-employment drug screen
Primary Responsibilities
- Greet visitors upon entering our facility
- Identify the guests’ needs
- Direct visitors to desired location or requested facilities (chapel, refreshments, lavatory, etc.)
- Deliver floral arrangements to appropriate room
- Retrieve and organize acknowledgement card from floral arrangements
- Safely drive company vehicle in funeral procession, transport materials, transport clients or clergy
Secondary Responsibilities
- Answer incoming calls before the third ring
- Identify callers’ needs
- Direct caller to appropriate department or employee
- Accurately document callers’ contact information and purpose
- Deliver message to appropriate department or employee, via written message or phone call
- Accurately interpret Broussard’s service schedule
- Pickup and deliver supplies to and from locations
- Serve as pallbearer
Successful Personal Characteristics
- High level of integrity and honesty
- Excellent phone skills
- Excellent listening skills
- Interpret unspoken demands of clients and coworkers
- Work in stressful situations while keeping a cool and positive attitude
- Work successfully with minimal supervision
- Self-motivated, especially under pressure
- Serve diverse clients
- High standard of personal hygiene
- Dress in a professional business attire
Performance Expectations
- Make eye contact and greet clients sincerely
- Treat clients and coworkers with courtesy and respect
- Take direction from Supervisors
- Positively respond to requests for assistance from co-workers, supervisors and clients
- Notice when help is needed in all areas of the company
- Take initiative to help any area of the company if possible, or let Supervisor know where help is needed
- Report to work as scheduled and accurately record time
- Adhere to Broussard’s employment policies
Job Type: Part-time
Pay: $10.00 - $11.00 per hour
Benefits:
- 401(k)
Work Location: Multiple locations
Salary : $10 - $11