Concessions Attendant-Event

ESSENTIAL FUNCTIONS

• Provide prompt, courteous, and attentive service to all customers during all aspects of the event to ensure a positive experience. 
• Communicate with the supervisory staff regarding details of each event in order to prepare appropriately. 
• Treat all patrons and fellow staff with respect. 
• Follow outlined Concessions Department's procedures and instructions from supervisory staff to provide the best patron concession experience. 
• Comply with all appropriate food and beverage safe handling and sale of alcoholic beverage requirements.
• Follow outlined policies and procedures for checking identification in all instances where the patron is of questionable age. 
• Ensure assigned workstation is properly stocked of all products and supplies (condiments, beverages, cups, etc.).
• Ensure ice levels are properly maintained. 
• Know all aspects of concession food service and set-up to ensure safe and quality products. 
• Cross train in all aspects of beverage and food service. 
• Provide guests with properly measured alcoholic beverages, non- alcoholic beverages or other items. 
• Maintain clean and safe work area in accordance with health department standards areas at all times and will work with a clean as you go policy.
• Work fast and efficiently to serve as many patrons as accurately as possible. 
• Know the correct cost of items, charge accordingly, and manage the transaction to ensure accuracy of money exchange. 
• Attend all necessary internal and external meetings and trainings in order to provide and receive accurate and timely communication regarding the coordination of the Concession Department's initiatives/objectives. 
• Accurately follow the outlined dress code and will appear neat and clean (uniform and personal hygiene). 
• Assist in unloading and taking deliveries in, assigned workstations set-up and restocking as needed. 
• Responsible for accurately clocking in and out for each shift. 
• Perform all functions in accordance with applicable laws and regulations, as well as established policies, procedures, and controls.
• Complete additional responsibilities as assigned

CORE COMPETENCIES

• Customer Focus- Understand the needs of the customer (internal & external) and act accordingly to create an exceptional experience.
• Teamwork- Work as a collaborative member of a group contributing to the overall mission, strategies and goals.
• Accountability- Take ownership for deliverables and actions and contribute value to the organization.  Accept responsibility for actions and outcomes.

KNOWLEDGE AND ABILITIES

• Able to maintain a physical presence at designated work locations, maintaining regular attendance, punctuality and work a flexible schedule including nights, weekends, and holidays as events required. 
• Able to communicate effectively in English, both in writing  and verbally.
• Demonstrate sound judgment, integrity, and ethical behavior in all daily activities. 
• Must successfully complete the Responsible Vendor and ServSafe Certifications
• Skilled in food service and sales in order to accurately prepare bar, drink and snack orders and effectively serve customers. 
• Follow direction from management and accept constructive feedback. 
• Exhibit appropriate, professional, and corporate demeanor, considerable tact, and courtesy when interacting with internal and external patrons in a variety of situations. 
• Handle monetary transactions efficiently, quickly, and precisely when working a concession. 
• Able to lift and carry a minimum of 20 pounds and work standing on feet, walking, bending, reaching, kneeling and squatting for several hours.
• Able to deal with stress (fast pace, long shifts, working weekends, holidays all months of the year). 
• Work effectively and positively with others

DESIRED EDUCATION AND EXPERIENCE

• High School, High School Equivalent, or Higher: General or any equivalent combination of training and experience. 
• Experience and training in sales, hospitality and/or food service.