Parking & Visitor Desk Specialist

Job Details

Description

POSITION SUMMARY

The Parking & Visitor Desk Specialist assists in management of various parking systems throughout PACA campuses and parking garage and provides prompt and courteous assistance to all contacts of the Performing Arts Center Authority (PACA), including in person, on the phone, email and digital correspondence. In addition, the Visitor Desk/Parking Specialist will receive deliveries, monitor CCTV screens, Fire Panel and manage the organization’s electronic visitors’ platform.

Essential Functions

• Answer and respond to all incoming calls to BCPA's Visitor Desk number.
• Monitor CCTV screens located at backstage lobby desk.
• Manage entry to the valet & backstage parking lot.
• Check visitors in via the BCPA electronic visitors’ platform and distribute visitor passes.
• Greet, assist, and direct visitors/cast members/students.
• Reserve and post signage for VIP parking spaces and special events.
• Manage pick-up/drop off of students/campers.
• Maintain communication with contracted security provider via handheld radio.
• Greet, assist, and direct Board Members to appointments/meetings/performances.
• Monitor BCPA Fire Alarm Panel.
• Actively utilize PACA resources to obtain all necessary information required to assist and support internal and external customers.
• Act as the contact person for all incoming and outgoing mailings (USPS, FedEx, UPS, DHL).
• Maintain library of keys and electronic door cards.
• Assist in managing of backstage and reserved parking calendars.
• Issue and track temporary parking hangtags for A&E Garage.
• Serve as liaison with contracted parking services, coordinate driveway activity.
• Provide guidance to patrons on PACA/A&E Garage parking systems (ParkMobile, parking meters).
• Monitor and document any incidents or patron parking concerns, escalating issues as needed.
• Complete additional responsibilities as assigned
  
  

 

CORE COMPETENCIES

• Customer Focus- Understand the needs of the customer (internal & external) and act accordingly to create an exceptional experience.
• Teamwork- Work as a collaborative member of a group contributing to the overall mission, strategies and goals.
• Accountability- Take ownership for deliverables and actions and contribute value to the organization. Accept responsibility for actions and outcomes.
• Planning and Organizing – Maintain detailed records, set priorities and define actions, time, and resources needed to achieve predefined goals.
  
  

Knowledge And Abilities

• Ability to maintain a physical presence at designated work locations, maintaining regular attendance, punctuality and work a flexible schedule including nights, weekends, holidays, and events, as needed.
• Able to communicate effectively in English, both in writing and verbally.
• Excellent customer service skills demonstrated in a friendly, helpful and personable manner.
• Expert level knowledge and use of an office phone console.
• Knowledgeable of PACA's policies and procedures.
• Skilled in Microsoft Office, including Word, Excel, Teams, Power Point and Outlook applications.
• Exhibit appropriate, professional, and corporate demeanor, considerable tact, and courtesy in a variety of situations.
• Ability to focus and complete work assignments in a distracting environment.
• Operate and maintain basic office machines, printer, copier, and fax.
• Carry and stock heavy boxes of office supplies/deliveries (reams of paper, folders, etc.)
• Effectively and efficiently multitask, set priorities, shift priorities, and adapt to changes in situations.
• Able to demonstrate sound judgment, integrity, and ethical behavior in all daily activities.
• Able to manage ingress/egress of vehicular traffic to ensure efficiency and safety.
• High level attention to detail; actively monitoring parking areas and proactively identifying/resolving potential problems.
• Skilled at escalating issues to supervisor and finding resolutions that maintain customer satisfaction.
  
  

Supervisory Responsibilities

• n/a
  
  

Desired Education And Experience

• High School Diploma or any equivalent combination of training and experience.