Permit Licensing Customer Specialist

Requirements And Preferences

Broward County is not accepting attachments for this recruitment, including resumes or similar supporting documentation. Please ensure you complete the application in its entirety and include all information you want considered.

The Broward County Board of County Commissioners is seeking qualified candidates for Permit/Licensing Customer Specialist to support the Consumer Protection Division.

Benefits Of Broward County Employment

High Deductible Health Plan – bi-weekly premiums:

Single $10.90 / Family $80.79

Includes a County Funded Health Savings Account of up to $2400 Annually

Consumer Driven Health Plan – Bi-weekly Premiums

Single $82.58 / Family $286.79

Florida Retirement System (FRS) – Pension or Investment Plan

457 Deferred Compensation employee match

Eleven (11) paid holidays each year

Vacation (Paid Time Off) = 2 weeks per year

Up to 40 hours of Job Basis Leave for eligible positions

Tuition Reimbursement (Up to 2K annually)

General Description

Leads in assisting customers with general and specific information concerning permitting and licensing activities.

Works under close to general supervision according to set procedures, but determines how or when to complete tasks.

Minimum Education And Experience Requirements

Requires two (2) years of experience in customer service work, including one (1) year of experience in environmental protection work, construction licensing and permitting, planning and development reviews, impact fees, or zoning and land use regulations including right-of-way permits, child care licensing, or closely related experience.

International Degree Evaluation Language: For consideration of international degrees, candidates must have it evaluated by an approved member of the National Association of Credential Evaluation Services (NACES), or Association of International Credential Evaluators (AICE). All associated expenses incurred are the responsibility of the candidate. To access the NACES directory of current members, please visit www.naces.org/members . To access the AICE directory of endorsed members, please visit https://aice-eval.org/endorsed-members . Completed evaluations do not guarantee an offer of employment and are subject to approval by Broward County Human Resources.

Special Certifications And Licenses Required

None.

Preferences

Experience in governmental customer service.

Experience with QLESS online queuing system.

Experience in Consumer Protection application review and processing.

Experience in using POSSE.

Duties And Responsibilities

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

• Assists customers with general and specific information concerning permitting and licensing activities in the areas of consumer protection, environmental protection, construction licenses and permits, planning and developmental reviews, impact fees, as well as zoning and land use regulations, and right-of-way permits.
• Assists customers in person and on the phone by reviewing applications and monitors for accuracy and completeness before it is sent to the agency for approval; reviews, processes and enters new license application into proper database.
• Prepares official correspondence to the State of Florida’s Licensing Division and other Florida counties regarding contractor’s licenses, test scores and good standing with Broward County.
• Processes payments for a variety of different agencies; screens phone calls and directs customers to the proper agency or personnel that can assist them; provides information to the general public regarding elevator regulations, building permits, renewals and other related information.
• Plans, organizes and schedules monthly meetings; prepares and submits monthly meeting agendas and minutes.
• Updates State contractors’ information prior to pulling a permit in the unincorporated areas of Broward County and, as custodian of records for the Licensing Division, attends court for license and unlicensed activity subpoenas.
• Prepares the application prior to board review and attends board hearings; enters the board’s decision, types and mails out letters of approval/disapproval; sends approved applicants’ data to testing company, scans files into database.
• Inputs total daily number of customers seen; ensures that there are adequate amounts of necessary forms and supplies at the work stations; date stamps and files electronic signature pages that are required for projects that are filed through the E-permitting procedure. Performs related work as assigned.
• Performs general customer service and backup for cashiering functions as needed.
  
  

Performs related work as assigned.

WORK ENVIRONMENT

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

SPECIAL INFORMATION

Competencies

• Tech Savvy
  
  

Anticipates and adopts innovations in business-building digital and technology applications. Successfully leverages the latest technologies to increase performance. Quickly embraces and masters new technological advances adopted by the organization. May help others learn the terminology.

• Manages Complexity
  
  

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Gathers basic information to understand a problem and find a solution. Seeks to understand and apply systematic problem-solving methods; distinguishes symptoms from underlying problems.

• Decision Quality
  
  

Makes good and timely decisions that keep the organization moving forward. Swiftly internalizes coaching on routine issues; handles issues confidently after instruction. Leverages rules and procedures to speed up decision making. Confidently and quickly draws on others' expertise.

• Plans and Aligns
  
  

Plans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.

• Ensures Accountability
  
  

Holds self and others accountable to meet commitments. Accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.

• Communicates Effectively
  
  

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Seeks out others' perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking.

County Core Values

All Broward County employees strive to demonstrate the County's four core behavioral competencies.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
  
  

Americans With Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.

Emergency Management Responsibilities

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.