What are the responsibilities and job description for the Client Services Specialist position at Broward County Tax Collectors Office?
Purpose and Scope: Client Service Specialists provide direct service to in-person clients seeking assistance with transactional work.
Essential Functions:
- Processes a variety of transactions for in-person clients seeking assistance with vehicle/vessel registration and titling, drivers licensing, hunting/fishing licensing, real estate tax payments or business tax receipts/payments.
- Performs receptionist and cashiering functions, ensures accurate posting of payments, and accurate balancing of daily cash till.
- Performs clerical tasks, including data entry, photocopying, faxing, inventory of supplies and preparation of correspondence and/or reports.
- Performs driving tests and VIN checks.
- Maintains current knowledge of TCO product lines and applicable laws and procedures.
Qualifications and Experience:
- At least 60 college level credit hours and previous experience and/or training involving client service, general office work, cashiering, data entry, and personal computer operations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid Florida driver’s license.
Critical Competencies for Success:
- Strong commitment to client service (internal and external);
- Ability to communicate complex thoughts, ideas and concepts effectively to ensure understanding;
- Self-motivated and results-oriented; a self-starter driven to succeed in a fast-paced environment;
- Demonstrates a sense of urgency and commitment to achieve goals;
- Takes initiative to pro-actively address client concerns and issues.
- Proactively continues growth by seeking opportunities to learn and practice new skills;
- Puts new concepts and information to use quickly;
- Adapts easily to statutory changes and interpretation of procedures.
- Works cooperatively with others;
- Listens and is open to team members’ ideas;
- Offers constructive feedback;
- Willingly provides assistance.
- Ability to calculate and determine data, and make reasonable judgments about subsequent actions;
- Ability to use a wide variety of reference materials and information;
- Ability to perform mathematical functions including calculation of percentages;
- Ability to perform generally pre-defined duties and exercise prudent judgment in the face of varied circumstances.
Work Conditions:
:
Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, passenger vehicles and/or materials used in performing essential functions inclusive of conducting road tests for driver’s license clients.
Tasks require the ability to exert light physical effort in sedentary to light work, with periodic walking, bending, stooping, and some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.
Some tasks require the ability to perceive and discriminate visual cues or signals, and to communicate orally and in writing.
:
Performance of essential functions may require exposure to adverse environmental conditions, such as rude/irate clients, or weather conditions including sun exposure.
This position requires occasional evening hours, and infrequent weekend hours.
Job Type: Full-time
Pay: $45,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $45,000