Client Services Specialist

Reports To: Service Center Manager/Assistant Manager

Purpose and Scope: Client Service Specialists provide direct service to in-person clients seeking assistance with transactional work.

Essential Functions:

• Processes a variety of transactions for in-person clients seeking assistance with vehicle/vessel registration and titling, drivers licensing, hunting/fishing licensing, real estate tax payments or business tax receipts/payments.
• Performs receptionist and cashiering functions, ensures accurate posting of payments, and accurate balancing of daily cash till.
• Performs clerical tasks, including data entry, photocopying, faxing, inventory of supplies and preparation of correspondence and/or reports.
• Performs driving tests and VIN checks.
• Maintains current knowledge of TCO product lines and applicable laws and procedures.

Qualifications and Experience:

• At least 60 college level credit hours and previous experience and/or training involving client service, general office work, cashiering, data entry, and personal computer operations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid Florida driver’s license.

Critical Competencies for Success:

Interpersonal Skills:

• Strong commitment to client service (internal and external);
• Ability to communicate complex thoughts, ideas and concepts effectively to ensure understanding;
• Self-motivated and results-oriented; a self-starter driven to succeed in a fast-paced environment;
• Demonstrates a sense of urgency and commitment to achieve goals;
• Takes initiative to pro-actively address client concerns and issues.

Learning:

• Proactively continues growth by seeking opportunities to learn and practice new skills;
• Puts new concepts and information to use quickly;
• Adapts easily to statutory changes and interpretation of procedures.

Teamwork:

• Works cooperatively with others;
• Listens and is open to team members’ ideas;
• Offers constructive feedback;
• Willingly provides assistance.

Critical Thinking:

• Ability to calculate and determine data, and make reasonable judgments about subsequent actions;
• Ability to use a wide variety of reference materials and information;
• Ability to perform mathematical functions including calculation of percentages;
• Ability to perform generally pre-defined duties and exercise prudent judgment in the face of varied circumstances.

Work Conditions:

Equipment, Machinery, Tools, and Materials Utilization:

Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, passenger vehicles and/or materials used in performing essential functions inclusive of conducting road tests for driver’s license clients.

Physical Ability:

Tasks require the ability to exert light physical effort in sedentary to light work, with periodic walking, bending, stooping, and some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or work station.

Sensory Requirements:

Some tasks require the ability to perceive and discriminate visual cues or signals, and to communicate orally and in writing.

Environmental Factors:

Performance of essential functions may require exposure to adverse environmental conditions, such as rude/irate clients, or weather conditions including sun exposure.

This position requires occasional evening hours, and infrequent weekend hours.

8tk9mF4iVE