Customer Service Representative

The Broward County Board of County Commissioners is seeking qualified candidates for the position of Customer Service Representative in the Administration Guest Experience Division. This job announcement will remain open until a sufficient number of applications are received.

Candidates must be able to work flexible schedule with shifts within the hours of 4:30 am to 10:00 pm 

 Benefits of Broward County Employment

High Deductible Health Plan – bi-weekly premiums:

Single $10.90 / Family $80.79

Includes a County Funded Health Savings Account of up to $2400 Annually

Consumer Driven Health Plan – bi-weekly premiums:

Single $82.58 / Family $286.79

Florida Retirement System (FRS) – Pension or Investment Plan

457 Deferred Compensation employee match

Eleven (11) paid holidays each year

Vacation (Paid Time Off) = 2 weeks per year

Up to 40 hours of Job Basis Leave for eligible positions

Tuition Reimbursement (Up to 2K annually)

Paid Parental Leave

The Aviation Department which operates the Fort Lauderdale-Hollywood International Airport (FLL) and the North Perry Airport is seeking dynamic, customer service focused, self-starters who have the ability to work in a fast-paced environment, with people of varying backgrounds. The Customer Service Representative position is a vital component of the overall Administration - Guest Experience staff at FLL. The successful CSRs will serve as Airport Ambassadors assisting passengers through the international arrivals’ experience in the Airport's Customs and Federal Inspection Station. They will also assist with the management of crowd control and provide customer service assistance throughout the Airport, providing information to passengers to help them understand the process and any delays which may occur. If you are energetic, love to work with people, we are looking for you. All Aviation Department employees must possess the ability to interact courteously with the public, Airport vendors, contractors and fellow employees to maintain a professional work atmosphere by acting and communicating in a manner that promotes a positive work environment. 

Minimum Education and Experience Requirements

Requires one (1) year in customer service or customer relations or closely related experience.

Special Certifications and Licenses

• Must possess a valid Florida driver's license during employment and maintain authority to drive on County business.
• Ability to obtain and maintain a Security Identification Display Area (SIDA) Badge and Customs Seal.

Preferences

• High School diploma or GED
• Two (2) years of experience in customer service, customer relations, travel and tourism, hospitality, or aviation industry.
• Ability to speak, read or write any languages, in addition to English.
   

The functions listed below are those that represent the majority of the time spent working in this class.

The incumbent must possess and be able to do the following:

• Review documentation, being used to enter the U.S., to verify authenticity or proper use within the Automated Passport Control machines.
• Continuously touch the Automated Passport Control machines to assist passengers and to conduct minor technical tasks to troubleshoot and maintain the operation of the Automated Passport Control machines.
• Interact with passengers who speak varying languages and be able to clearly and accurately hear and verbally answer questions from employees, airport tenants and the public in a professional manner in an often noisy environment.
• Stand and walk for up to seven (7) uninterrupted hours during an eight hour shift in a fast paced environment.
• Ability to follow written and oral instructions.
• Ability to express ideas clearly and concisely, orally and in writing.
• Ability to work independently or part of a team.
• Ability to remain professional in a fast-paced environment interacting with customers of different cultures, backgrounds, and disabilities.
• Understand and resolve a variety of problems/issues from the public, staff, and/or tenants in person, with visitors and often with persons unable to understand and/or speak English.
• Use sound judgment and knowledge to respond to incidents and situations within the Federal Inspection Station and with tenants, public, and county employees.
• Input or retrieve information to provide flight and airport information, and information on the Greater Ft. Lauderdale area and neighboring cities.
• Identify and anticipate customer needs and be proactive in providing assistance.
• Prioritize, multi-task, and complete assigned tasks.
• Must be able to work rotating shifts and assignments including mornings, evenings, nights, holidays and weekends.
• Performs related work as assigned.

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

• Decision Quality

• Resourcefulness

• Optimizes Work Processes

• Interpersonal Savvy

• Communicates Effectively

• Demonstrates Self-Awareness-Awareness

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

Salary : $39,421 - $62,916