Front Desk Triage (Receptionist)

Broward House, Inc. is a community-based organization with multiple locations throughout Broward County, Florida. Incorporated in 1988, we provide a full array of quality services to those living with and at risk for HIV and other health issues. Programs include community-wide case management, substance abuse treatment, supportive and independent housing, intervention, mental health services, outreach/education, transportation, complementary therapies and medical services.

SUMMARY

This position is responsible for maintaining a welcoming environment at the front desk of the assigned facility and providing , including administrative support to the program directors. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet clients and visitor in a professional, supportive manner providing program and community information
• Manage telephone system main line for the facility including answering and directing calls and messages
• Triages individuals for the appropriate program and staff connection
• Engages, manages, and effectively works with person in crisis and high-risk, vulnerable client population
• Maintains neat and welcoming entrance to the facility directing guest and visitors during office hours.
• Distributes direct clients service items with appropriate documentation and tracking
• Provide administrative assistance to the management in the assigned facility.
• Provides scheduling and documentation support for facility programs
• Order and maintain supplies, equipment and custom printing. Maintains forms for facility, based on program and departments housed at facility, as assigned
• Maintain required regulation documents on bulletin boards and binders in the front office.
• Maintains databases, data tracking systems and reports, as assigned
• Prepares documents for assigned facility/department meetings
• Participate in maintaining structure and order in the facility by reporting and document incidents, concerns and observations consistently
• Attend and participate in staff meetings, program meetings, and staff training as determined by Director.
• Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Excellent verbal and written communication skills with the ability to communicate with diverse populations
• Ability to answer phones promptly and in a professional and courteous manner.
• Ability to maintain professional boundaries with client and staff.
• Ability to read and interpret documents
• Ability to handle confidential information appropriately
• Ability to establish and maintain effective working relationships with employees, other agencies and the public
• Ability to maintain professional demeanor while working with diverse populat
• Ability to follow written and verbal instructions and meet established deadlines
• Moderate to advanced computer skills required: Microsoft Office, Multiple Databases, Scheduling Programs
• Basic math skills required: addition, subtraction, multiplication, and division
• Ability to work independently with minimal direction
• Basic office equipment operation skills
• High School diploma or GED Equivalent and one year related experience and/or training. Related technical school training preferred.
• Minimum two years customer service experience
• Knowledge of HIV/AIDS preferred. 

Important Notes

Must pass all drug and background screening requirements, including a level 2 federal background and motor vehicle screening

Broward House offers a comprehensive benefits program which includes the following: Health, dental, and vision coverage, Flexible Spending Account, short term and long term disability, 401k, and life insurance

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.