What are the responsibilities and job description for the Service Department Associate position at Brown & Company Jewelers?
Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic, detail-oriented environment? Brown & Co. Jewelers is seeking a Service Department Associate to join our team and help elevate the in-store experience for our valued customers.
About Brown & Company Jewelers
Brown & Company Jewelers is a premier, family-owned jeweler established in 1974. Offering everything from engagement rings to luxury timepieces and designer fashion jewelry. Brown & Co provides a vast selection, a trusted reputation, and unparalleled service to the city of Atlanta. Our collections feature world-renowned brands such as Rolex, Patek Philippe, Cartier, David Yurman, Marco Bicego, Roberto Coin, and more. Brown & Co also boasts an in-house service department and a distinguished team to turn your jewelry dreams into reality.
About the Role
As a Service Department Associate, you will play a key role in ensuring a seamless service experience for our clients. From jewelry repairs to watch adjustments, your expertise and commitment to excellence will make every customer interaction memorable.
Key Responsibilities
- Repair Intake & Management – Accurately receive and process customer repairs.
- Jewelry Cleaning & Inspection – Maintain quality standards and ensure every piece shines.
- Watch Sizing & Adjustments – Assist customers with minor watch services.
- Client Communication – Respond professionally to customer inquiries via phone and email.
- Estimate Process – Oversee and communicate repair estimates to clients.
- Vendor Relations – Maintain strong partnerships with vendors to ensure smooth processing of repairs.
What We’re Looking For
- Strong attention to detail and organizational skills.
- Excellent communication and customer service abilities.
- Ability to work retail store hours, including nights, weekends, and holidays.
- Experience operating a POS system is a plus.
- A team-oriented mindset with a proactive approach.
Why Join Brown & Co. Jewelers?
At Brown & Co., we pride ourselves on delivering outstanding customer experiences and upholding the highest service standards in the industry. Join a passionate team where your contributions make a real impact!
Brown & Co is an equal opportunity employer committed to diversity and inclusion in the workplace. All applicants will be considered for employment without attention to race, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
