AUTOMOTIVE SERVICE ADVISOR - BROWN DAUB KIA

The Brown-Daub Family of Dealerships has openings for experienced

Automotive Service Advisor for our KIA location in Easton, PA

Job Summary:

It is the responsibility of this position to greet customers, listen to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, the SA will estimate the additional cost and telephone the customer for permission to do the work. The Service Advisor will also advise customers on other available services.

What We Offer:

• Competitive wages
• Paid Holidays & Paid Time Off
• Health Insurance Benefit Plan (Medical, Dental, Vision & more)
• 401k savings plan with company match – Employee’s contribute as early as 6 months!
• Company Paid Life Insurance
• Career progression opportunities

Responsibilities:

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently.
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Maintain Customer Happiness scores at or above company standards.
• Assist in diagnosing vehicle problems; order parts and tools as necessary.
• Oversee administration of warranty claims as well as training and supervising of service department.
• Set schedules and assigns tasks to service department employees.
• Maintain good working relationship with factory(s) and foster positive employee relations.

What We Are Looking For:

• Organized and friendly personality
• Excellent verbal/written, interpersonal and customer communication skills.
• Maintain a clean and neat work space and uphold Brown-Daub standards at all times.
• Team oriented and self-motivated
• Able to work with little supervision
• Clean driving record and valid driver’s license
• Professional and well-dressed appearance.

What's the Brown-Daub advantage? We're a family-owned dealership with over 87 years’ experience, and have a long history of supporting the Lehigh Valley communities. We are looking for highly motivated, experienced, Service Advisor that is energetic, friendly, reliable and will help make our team even stronger! Our dealership takes pride in our exceptional customer service, quality of work and providing our staff a great work environment. If you are this person and have the experience in the automotive industry we encourage you to apply today!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift

Work Days:

• Monday to Friday
• Rotating weekends

Application Question(s):

• Must be available for rotation schedule, including Saturdays?

Experience:

• Service writing: 1 year (Preferred)
• Customer service: 1 year (Preferred)
• Automotive Dealership: 1 year (Preferred)

Ability to Commute:

• Easton, PA 18045 (Required)

Work Location: In person