Bilingual Dispatcher

Overview
We are seeking a dedicated and detail-oriented Dispatcher to join our team.

Duties & Responsibility:

· Schedule requests for transportation to available vehicles in the most timely, dependable, cost-effective manner possible.

· Receive inbound calls from the public & local entities regarding transportation services available & accurately record requests for said transportation.

· Exercise professionalism, discretion, & independent judgment in communicating with all contacts.

· Maintain effect communication between drivers & other staff regarding safe & efficient operation of transit vehicles.

· Act as a customer service agent for the agency.

· Continually monitor transit ridership to ensure most efficient utilization of transit service.

· Monitor transit system to ensure passengers are picked up & dropped off in a timely manner.

· Receive & schedule incoming request from passengers.

· Communicate with all customers equally without regard to race, color, national origin, religion, sex, age, or disability & possess an awareness of human needs.

· Accurately record sale of bus tickets.

· Manage & balance cash drawer.

· Abide b all company policies & procedures.

· Perform other duties as assigned – driving & scheduling.

Pre-employment Requirements & Employment Qualifications:

· High school diploma or equivalent

· Must be able to work in a fast-paced environment & be able to multi-task.

· Must have strong organization & record-keeping ability.

· Must have excellent oral & written communications kills.

· Must have high degree of customer service skills.

· Must promote a positive & enthusiastic image.

· Must have the ability to establish & maintain an effective working relationship with the general public as well as other agency employees.

· Must keep all agency matters confidential.

· Must possess a valid NE driver’s license.

· Must pass pre-employment drug screening.

· Must pass pre-employment Department of Motor Vehicles Record Check.

· Must pass criminal history background check including but not limited to: National Criminal History, National Sex Offender Registry, Social Security Number Verification, statewide criminal history check, Child Protective Services, and the statewide Sex Offender Registry.

· Must be able to properly operate the various vehicles in the agency fleet.

· Must have comprehensive knowledge of computers & related programs.

Pre-employment Requirements & Employment Qualifications:

· Must be able to sit for long periods of time at a desk.

· Must be able to stoop, bend, kneel, reach overhead, & lift five to 10 pounds.

· Must be able to communicate clearly on telephone & two-way radio.

· Must be able to type using computer keyboard & mouse & operate phone, copier, two-way radio, & other office equipment.

· Must be able to access Transit Office.

· 75% of work is accomplished indoors & in air-conditioned or well-ventilated facilities.

· Work is accomplished in an office equipped with a telephone, two-way radio, & computer or in a company vehicle.

· Sufficient overhead & natural lighting. Task lighting may be provided.

· Exposure to generally low noise levels.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Grand Island, NE 68803 (Required)

Ability to Relocate:

• Grand Island, NE 68803: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $20