What are the responsibilities and job description for the Dispatcher position at NSG Logistics?
NSG Logistics has an opening for an Experienced Truck Dispatcher/Load Finder. This person will be responsible for communication to Drivers, Data Entry in our Dispatch System, and will book loads out of load boards (DAT, Truck Stop, Bulk Loads) . This person will enter load details, update Driver dispatches in system, and provide support to Operations and drivers. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed and be very friendly to drivers.
Primary duties:
- Work closely with all dispatch, drivers and operations personnel and provide exceptional customer service.
- Create orders in system, enter driver load assignments as directed by Operations Team, and properly document all orders in the dispatch software.
- Assign/dispatch drivers on loads and transmit load information to the drivers utilizing the dispatch software.
- Monitor dispatch software for status changes from the drivers and maintain check calls from the drivers.
- Communicate any load or carrier problems, and other information such as leads and inquiries to the Operations Team.
- Expectations of growing broker operations to a minimum of 50 loads a week.
Responsibilities:
- Communicates in a clear and consistent manner and with high integrity both internally and externally.
- Dispatch, monitor and report on drivers completing routes and pick-ups. You will be working closely with drivers and carriers.
- Manages drivers during extended coverage shifts including overnight, weekends and holidays.
- Negotiate and book loads from load boards as well as post and execute our loads to other carriers on load board.
- Accurate data enters company computer systems.
- Be liaison between drivers and maintenance team when having issues on the road, helping with problem solving and deciding course of action for the truck.
- Escalates and/or resolves problems per guidelines.
- Works with team members to solve problems.
- Provide clear work instructions to drivers.
- Demonstrates high resource utilization.
- Ability to successfully handle multiple priorities in a fast-paced environment.
- Other duties may be assigned.
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- On call
- Weekends as needed
Ability to Commute:
- Gothenburg, NE 69138 (Required)
Ability to Relocate:
- Gothenburg, NE 69138: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $55,000