Front Desk Receptionist/Assistant (Browtique Spa)

Job Overview:
As a Front Desk Receptionist at Browtique Spa, you will be the first point of contact for our clients, providing exceptional customer service in a relaxing and welcoming environment. You will manage appointments, answer client inquiries, and assist with various administrative tasks to ensure smooth daily operations of the spa.

Key Responsibilities:

• Greet clients with a warm, friendly, and professional attitude as they arrive at the spa
• Answer phone calls and respond to client inquiries about services, treatments, pricing, and availability
• Schedule and confirm client appointments accurately and efficiently
• Maintain an organized and up-to-date appointment calendar
• Process payments, handle cash, and provide receipts for services rendered
• Promote spa services, packages, and retail products to clients as appropriate
• Ensure the front desk area is tidy, welcoming, and fully stocked with necessary supplies
• Assist with client intake forms and any necessary information for treatments
• Maintain confidentiality of client information and respect privacy
• Coordinate with spa therapists and other staff to ensure seamless service delivery
• Handle client concerns or issues in a professional manner, escalating to management if needed
• Assist with administrative tasks such as filing, maintaining records, and inventory tracking
• Ensure a smooth transition for clients, providing information on post-treatment care and future visits

Qualifications:

• Previous experience in customer service or a receptionist role (spa or wellness environment preferred)
• Excellent communication and interpersonal skills
• Ability to multitask and work efficiently in a fast-paced environment
• Strong organizational skills with attention to detail
• Ability to handle sensitive information with professionalism and discretion
• Knowledge of spa services, treatments, and products (or a willingness to learn)
• Proficient in using scheduling software and basic office equipment (computers, phones, etc.)
• Positive attitude, professional appearance, and exceptional customer service skills
• Ability to work flexible hours, including weekends and holidays, as required

Physical Requirements:

• Ability to sit or stand for extended periods of time
• Ability to lift up to 20 lbs (for inventory or supplies)

Job Type: Part-time

Pay: $15.50 - $17.50 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $16 - $18