What are the responsibilities and job description for the EXPRESS ADVISOR position at Bruce Titus Automotive Group?
Job Details
Description
SUMMARY
Sells and schedules needed express service work in the service department.
ESSENTIAL DUTIES include the following. Other duties may be assigned.
- Promptly and professionally greet clients on the drive for express maintenance
- Obtain client and vehicle information
- Determine and recommend needed maintenance based on age, mileage and history of vehicle
- Prepare a complete and accurate estimate for the work being performed
- Monitor the progress of each vehicle throughout the day, and update clients frequently
- Explain the repair process, review the inspection results after the oil change has been completed while providing an active delivery (review of services performed) of the finished vehicle.
- Maintains high customer satisfaction standards
Why Bruce Titus Automotive Group?
We are an exciting, dynamic, and highly successful team. We continue to grow and expand our footprint through acquisitions of new dealerships and expanding our current ones. We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.
We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:
- On-site training
- Excellent Compensation
- Medical, Dental and Vision Plan from $142/month
- Paid Time Off that accrues from Day 1
- Short Term Disability
- 401(k) Retirement Plan with Company Match
- Company Paid Life
- Employee Assistance Program
- Additional Voluntary Benefits Available
- On-going training and opportunity for growth
Bruce Titus Automotive Group is an equal opportunity employer and a drug free workplace. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.
MARGINAL DUTIES include the following. Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
Qualifications
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver's License
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, stretch, kneel, stoop, crawl, climb, balance, twist, turn, handle, reach, lift and carry up to 50 lbs. The employee is frequently required to talk or hear.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
The work environment can range from slow to fast paced. The work environment is indoor and outdoor and may include inclement weather. The work environment is a multi-tasking, front line customer service environment. The noise level in the work environment is moderate to extreme.
Numerous chemicals are used on a frequent basis as a normal part of this job. In order to recognize and protect oneself from chemicals in the work place the employee will:
- Attend training in company's hazard communication program (worker's right to know).
- Utilize chemical inventory list.
- Utilize material safety data sheets (M.S.D.S) file.
- Utilize required personal protective equipment at all times.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Salary : $17 - $18
