What are the responsibilities and job description for the IT Support Tech - Spokane, WA position at Bruckner's Truck & Equipment?
WHO WE ARE
Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40 locations across 13 states, and we have over 1,500 team members.
- Bruckner’s is more than just a place selling parts and working on trucks
- We are an essential business delivering solutions to transportation providers – the backbone of everyday life as we know it
- We contribute to our local communities
- We care about our people
OUR CORE VALUES
- We act with Honesty and Integrity.
- We value our people and communities.
- We are customer focused.
- We do what it takes.
WHAT WE OFFER
- Competitive Compensation Plans
- Paid Time Off and Holidays
- Excellent health, dental and vision plans
- Investments in Training & Development
- Generous 401(k) and Profit-Sharing Plan
- Tuition Assistance Program
- Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner’s organization)
- Technician Student Loan Reimbursement Program
- Disability and Life Insurance
- Internal Promotion Opportunities
- Flexible Spending Account
- Health Club Reimbursement
- Family and Team Oriented Environment
- Employee Referral Bonus
- Engaging and Challenging Assignments
- Drug free workplace
JOB SUMMARY
Under the direction of the Corporate IT Manager, the IT Support Tech maintains all computer systems, network, telephony, software and other related equipment. He/she is responsible for the smooth and efficient operation of IT infrastructure and resolution of any problems/issues that arise.
ESSENTIAL POSITION FUNCTIONS AND PRINCIPAL ACCOUNTABILITIES
Operations
• Install, configure, upgrade, maintain, and support the various systems and DMS.
• Troubleshoot issues relating to hardware, software, telephony, network and mobility devices to resolution.
• Manage user accounts and required access including but not limited to Active Directory, telephony, Accounting systems, network, OEM software, etc.
• Maintains, directs, and records changes/installation of network equipment as required.
• Maintains all inventory/documentation of IT equipment and services.
• Provide training to new hires and continuing education to current employees on all applicable systems.
• Communicate with all parties involved in the IT support process to ensure timely claims/ticket turnaround and resolution to any outstanding issues for all internal employees.
Reporting
• Obtain and analyze information to determine, recommend, and plan implementation of modifications to existing equipment to improve efficiency of IT systems.
• Understand and utilize role specific reporting systems for report generation, distribution and analysis as required by the IT Director.
POSITION REQUIREMENTS
Education & Experience
• High School diploma.
• Bachelor’s degree in the field of computer science or 2 years equivalent work experience preferred.
• Industry certifications are a plus. This can include CompTIA A , CompTIA N , and MCSA.
• Strong customer service skills.
• Ability to effectively communicate with both oral and written skills to a diverse audience.
• Proficiency in Microsoft Windows OS and Microsoft applications.
• IT hardware knowledge and with the ability to repair/replace components.
• Knowledge of server infrastructure and Active Directory.
• Fundamental knowledge of networking. Including common WAN/LAN configurations.
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