Operations Manager

JOB SUMMARY

Operation Manager will report to area General Manager. They will assume a strategic role for overseeing and directing all dealership location operating activities. As a leader of people, this position must lead by example, develop an engaged team that is committed to providing the highest level of customer service and promoting our organization as the dealership and employer of choice. Primary responsibilities include, but are not limited to, the day-to-day responsibility for leading, planning, implementing, managing and controlling parts and service-related activities of the location. Along with the General Manager, this will include responsibility for hiring, developing, engaging, and managing all department teams, strategic planning, risk management, contracted services, and relationships with third-party vendors.

ESSENTIAL POSITION FUNCTIONS AND PRINCIPAL ACCOUNTABILITIES

Planning

· Provide strategic input and leadership for the growth and profitability of the location.

· Direct supervisory responsibility over location department managers. Work in conjunction with the General Manager to meet the goals of the department’s monthly forecast and plan.

· Review performance measures, financial statements and key metrics with the General Manager that support the locations strategic direction and operational activities.

· Work with the General Manager to develop strategic recruiting and retention plans to meet the human capital needs of the company.

Operations

· Plan for and direct the day-to-day operations of the entire dealership location.

· Ensure maintenance, cleanliness, appearance, and functionality of all company assets along with the proper security for all assets, buildings, equipment, vehicles, inventory, documents, etc.

· Develop and maintain good working relationships with our primary manufacturers, suppliers, and industry representatives, in order to maintain a dominant position in the industry.

· Resolve any customer or employee complaints that the department manager has not been able to, with a sense of urgency, respect, and fairness to the company.

· Manage any third-party relationships for which any operational activities have been outsourced.

· Work with General Manager to implement best practices from a process standpoint to produce best in class results for the dealership.

· Work in conjunction with General Manager on any personnel, legal, safety or policy issues that arise and resolve in a timely fashion as not to have any impact to ongoing operations.

Responsibilities:

· Oversee all stock orders, emergency orders, and special orders including expediting all back orders.

· Control inventory levels and obsolescence levels.

· Maintains all management reports necessary to audit the performance of the Service Department and individual employees on a monthly basis.

· Ensures that all required manufacturer warranty, safety, emission, and product improvement programs are complete in a timely manner.

· Periodically visits primary customers to monitor customer relations for the purpose of evaluating their service needs, problems, and satisfaction with distributorship performance.

· Evaluate on a monthly and random basis, the performance of the Service Department and employees, through general observations and use of time management labor reports.

· Ensures that necessary shop tools, and service equipment are available and maintained in good order

Reporting

· Conduct weekly department management meetings to develop better communication while encouraging greater awareness and accountability within the group.

· Communicate the results of monthly and year to date individual dealership location results to all department managers in a timely and accurate fashion.

Risk Management

· Identify, understand and mitigate any key elements of the company's risk profile.

· Work in conjunction with the General Manager on the location OEM and vendor compliance training for all departments.

· Review effective internal controls at the respective location and ensure compliance with company policies.

POSITION REQUIREMENTS

Education & Experience

· B.S degree in Business Administration preferred or equivalent experience or equivalent combination of education and experience.

· An experienced leader with appropriate industry experience, preferably with commercial truck dealership environment.

Travel

· This position requires moderate travel 5 to 15%

WHO WE ARE

Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40 locations across 12 states, and we have over 1,500 team members.

• Bruckner’s is more than just a place selling parts and working on trucks
• We are an essential business delivering solutions to transportation providers – the backbone of everyday life as we know it
• We contribute to our local communities
• We care about our people

OUR CORE VALUES

• We act with Honesty and Integrity.
• We value our people and communities.
• We are customer focused.
• We do what it takes.

WHAT WE OFFER

• Competitive Compensation Plans
• Paid Time Off and Holidays
• Excellent health, dental and vision plans
• Investments in Training & Development
• Generous 401(k) and Profit-Sharing Plan
• Tuition Assistance Program
• Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner’s organization)
• Technician Student Loan Reimbursement Program
• Disability and Life Insurance
• Internal Promotion Opportunities
• Flexible Spending Account
• Health Club Reimbursement
• Family and Team Oriented Environment
• Employee Referral Bonus
• Engaging and Challenging Assignments
• Drug free workplace

Job Type: Full-time

Pay: $85,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• In consideration of your application, is there anything else you would like us to know about you?

Education:

• Bachelor's (Preferred)

Experience:

• Management: 2 years (Preferred)
• Leadership: 4 years (Preferred)

Ability to Commute:

• Lewiston, ID 83501 (Required)

Ability to Relocate:

• Lewiston, ID 83501: Relocate before starting work (Required)

Work Location: In person

Salary : $85,000 - $120,000