What are the responsibilities and job description for the IT Support Tech - Spokane, WA position at Bruckner Truck Sales?
WHO WE ARE
Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40 locations across 13 states, and we have over 1,500 team members.
- Bruckner’s is more than just a place selling parts and working on trucks
- We are an essential business delivering solutions to transportation providers – the backbone of everyday life as we know it
- We contribute to our local communities
- We care about our people
OUR CORE VALUES
- We act with Honesty and Integrity.
- We value our people and communities.
- We are customer focused.
- We do what it takes.
WHAT WE OFFER
- Competitive Compensation Plans
- Paid Time Off and Holidays
- Excellent health, dental and vision plans
- Investments in Training & Development
- Generous 401(k) and Profit-Sharing Plan
- Tuition Assistance Program
- Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner’s organization)
- Technician Student Loan Reimbursement Program
- Disability and Life Insurance
- Internal Promotion Opportunities
- Flexible Spending Account
- Health Club Reimbursement
- Family and Team Oriented Environment
- Employee Referral Bonus
- Engaging and Challenging Assignments
- Drug free workplace
JOB SUMMARY
ESSENTIAL POSITION FUNCTIONS AND PRINCIPAL ACCOUNTABILITIES
Operations
- Install, configure, upgrade, maintain, and support the various systems and DMS.
- Troubleshoot issues relating to hardware, software, telephony, network and mobility devices to resolution.
- Manage user accounts and required access including but not limited to Active Directory, telephony, Accounting systems, network, OEM software, etc.
- Maintains, directs, and records changes/installation of network equipment as required.
- Maintains all inventory/documentation of IT equipment and services.
- Provide training to new hires and continuing education to current employees on all applicable systems.
- Communicate with all parties involved in the IT support process to ensure timely claims/ticket turnaround and resolution to any outstanding issues for all internal employees.
Reporting
- Obtain and analyze information to determine, recommend, and plan implementation of modifications to existing equipment to improve efficiency of IT systems.
- Understand and utilize role specific reporting systems for report generation, distribution and analysis as required by the IT Director.
POSITION REQUIREMENTS
Education & Experience
- High School diploma.
- Bachelor’s degree in the field of computer science or 2 years equivalent work experience preferred.
- Industry certifications are a plus. This can include CompTIA A , CompTIA N , and MCSA.
- Strong customer service skills.
- Ability to effectively communicate with both oral and written skills to a diverse audience.
- Proficiency in Microsoft Windows OS and Microsoft applications.
- IT hardware knowledge and with the ability to repair/replace components.
- Knowledge of server infrastructure and Active Directory.
- Fundamental knowledge of networking. Including common WAN/LAN configurations.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
