What are the responsibilities and job description for the Microsoft 365 Support Specialist position at Bruker?
Overview
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.
Today, worldwide more than 9700 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers. Being one of the world's leading analytical instrumentation companies, Bruker is strongly committed to further fully meet its customers’ needs as well as to continue to develop state-of-the-art technologies and innovative solutions for today's analytical questions.
Bruker India is seeking for a Microsoft 365 Support Specialist to be based in Mumbai, India. You will be providing 2nd level support, aiding with adoption, and training, and monitoring the health of the environment. You will use analysis and troubleshooting skills to address ongoing customer issues as well as proposing solutions to drive continuous improvement and growth. You are an advocate and champion of Office 365 for Bruker. As a Specialist, you are interested in automation and development which enables efficiencies, standardization, and security and will look for ways to improve the end user experience. You will take ownership over customer issues driving toward resolution.
Responsibilities
- Work with customers to resolve tickets escalated to Level 2 relating to Email, SharePoint, Teams, OneDrive and other O365 related services
- Diagnose and resolve basic technical issues (e.g., email sync, app installations, etc.).
- Support the continued improvement by investigating root causes and recommending preventive measures
- Participate as a part of the Collaboration Team and be accountable for Collaboration initiatives.
- Recommend and implement IT Polices/Standard/Processes for the company, including putting in place an effective IT support structures and procedures.
- Create documentation to be used by Customers and Level 1 agents to resolve common issues.
Qualifications
- Bachelor Degree in Computer Science or related equivalent.
- Professional certification (M365 Administration) preferred.
- Hands-on experience with Outlook, Exchange, SharePoint and Teams.
- Proactive, organized, resourceful person with ability to provide quick resolution to problem and advice.
- Up to 4 years of IT support experience, preferably in a Microsoft 365 environment.
- Excellent problem-solving skills
- Excellent communication skills, written and verbal across all levels of business.
- Highly analytical problem solving and troubleshooting skills.
- Excellent task management skills.
- Customer Service focused.
- Project management experience highly preferred.
