What are the responsibilities and job description for the North American Regional Service Operations Manager position at Bruker?
North American Regional Service Operations Manager
Job Locations US-TX
2025-17689
Job Function
Service & Support
Overview
Bruker is one of the world's leading analytical instrumentation companies enabling scientist to make breakthrough discoveries and develop new application that improve the quality of human life. Our high-performance products and high-value life science and diagnostic solutions are trusted by leading businesses, institutes, and scientists worldwide. Today, more than 9,700 employees at over 90 locations are working on this permanent challenge to make the world a better place.
Bruker Optics has an immediate opening for a Regional Service Operations Manager to oversee administrative management for the CALID Americas Service Team under the management of the Regional Service Manager Americas.
Responsibilities
Drive Strategic Improvement Initiatives :
Connect with upper management regarding harmonization of business processes across the Bruker divisions on a quarterly basis.
- Implement policy and process changes to drive service revenue and promote positive customer experiences.
- Provide Regional Service Managers with solutions to improve processes and drive customer satisfaction in their respective region of operation.
- Collaborate with service management to drive revenue recognition process improvements including post-quarter improvement initiative.
In-House Repair :
On-Site Service :
Installation Planning and Coordination :
Escalation Management :
SFDC Data Management
Inventory Management
Qualifications
At Bruker, the base salary is part of our total compensation. The estimated base salary range for this full-time position is between $106,000.00 and $169,000.00 and provides an opportunity to progress as you grow and develop within a role. The base salary for the role will depend on several job-related factors, including, but not limited to, education, training, experience, the geographic location of the successful candidate, skills, competencies, job-related knowledge, and travel requirements for this position. Full-time employees may also be eligible for a performance-related incentive in addition to a full range of benefits, including 401(k) with company match, an employee stock purchase plan, medical and dental plans, life insurance, short-term and long-term disability insurance, employee assistance program and paid time off including vacation, sick time and holidays, and more.
Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics. Certain positions at Bruker require compliance with export control laws and as a result, all interviewed candidates for all positions will be screened pre-interview to determine their eligibility in light of export control restrictions.
LI-Remote
LI-MG-1
Salary : $106,000 - $169,000
