What are the responsibilities and job description for the Body Shop Customer Service Representative position at Bruner Toyota – Early?
Customer Service Representative
Early, TX
Bruner Auto Group
About Us:
Bruner Auto Group is dedicated to providing exceptional products and services to our valued customers. We pride ourselves on our commitment to quality, innovation, and customer satisfaction. As we continue to grow, we are looking for a skilled Customer Service Representative to join our dynamic team.
Job Summary:
As a Customer Service Representative, you will be the first point of contact for our customers, providing them with top-notch support through various channels. Your primary responsibility will be to ensure customer satisfaction by addressing inquiries, resolving issues, and providing accurate information about our products and services.
Key Responsibilities:
- Respond to customer inquiries promptly and professionally via phone or email.
- Provide accurate information regarding products, services, and policies.
- Troubleshoot customer issues and resolve complaints in a timely manner.
- Maintain comprehensive knowledge of our products and services to assist customers effectively.
- Document customer interactions and maintain updated records in our CRM system.
- Collaborate with team members and other departments to enhance the customer experience.
- Follow up with customers to ensure resolution and satisfaction.
- Identify opportunities for improvements in processes and customer service practices.
- Participate in training and development programs to enhance skills and knowledge.
Qualifications:
- High school diploma or equivalent; Associate’s degree or higher preferred.
- Proven experience in customer service or related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a proactive approach to resolving issues.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficient in using customer service software and Microsoft Office Suite.
- Empathy, patience, and a positive attitude toward helping customers.
- Ability to work flexible hours, including evenings and weekends if required.
Benefits:
- Competitive salary
- Comprehensive health, dental, and vision insurance
- Paid time off and holiday pay
- Retirement savings plan with company match
- Opportunities for professional growth and development
- Employee discounts on products/services
Bruner Auto Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
