What are the responsibilities and job description for the Sr. Account Manager position at Brunner?
Description
Are you able to connect the dots across a digital-first, multi-channel campaign while managing complex projects, timelines, and client relationships? Do you love digging into the details of an account while keeping an eye on the big picture? We're on the hunt for a Sr. Account Manager to join our Client Service team who will drive exceptional, on-time, and on-strategy results.?
In this position, you will be responsible for the day-to-day activities of assigned account projects. You will be overseeing the management of all project work, ensuring flawless, on-time, on-budget delivery of agency products and services, all through a strategic lens.
Essential Functions
Account Management - Collaborate with all departments to maintain operational guidelines, deliverables, and schedules. Ensure all client objectives and milestones are met, managing communication and deliverables for stakeholders. Lead the agency team in delivering high-quality work across creative, strategy, and execution, maintaining strong communication, managing client approvals, and resolving issues proactively.
Account Excellence - Provide seamless project management across all assigned clients, following agency processes while keeping clients informed at every stage. Review all deliverables—including strategic, research, media, and creative work—before submission to ensure accuracy, completeness, and alignment with client expectations. Ensure all client communications, status reports, and meeting notes are professional, clear, timely, and well-documented.
Project Management Leadership - Lead project management process across campaigns—from brief through execution—ensuring clear scope definition, timeline management, budget oversight, and resource coordination. Serve as the point person for task tracking and status reporting.
Client Knowledge Leader - Gather and present critical insights on industry trends, competition, and industry products to keep both the client and agency team informed. Demonstrate a deep understanding of the client’s business, consistently bringing strategic ideas and innovative thinking to strengthen the agency’s position as a valued partner rather than just a vendor.
Client & Team Relationship Building - Develop and maintain strong, day-to-day client relationships, providing seamless, professional service in alignment with agency best practices. Foster collaboration with internal teams and demonstrate strategic problem-solving to continuously add value. Be proactive, accessible, and committed to exceeding expectations.
Agency Evaluation and Training - Follow the Brunner performance plan process and actively participate in required agency training. Take the initiative in expanding your knowledge and growing within the organization by identifying and attending relevant industry training to support career development.?
Agency Knowledge & Values - Adhere to agency processes and project management tools while consistently demonstrating the agency’s core values:?Perseverance, Integrity, Tenacity, Curiosity, and Heart.
Working Environment – This is a hybrid role requiring in-office work at least two days per week in Atlanta, GA. During onboarding for at least the first 3 months, additional days will be required in the office.
Requirements
CRITICAL COMPETENCIES:
Brunner is an integrated marketing communications agency with a fast-paced, creative environment. We value Perseverance, Integrity, Tenacity, Curiosity, and Heart in every aspect of our business, especially our team members. We are good people creating good work. Brunner’s commitment is to its people - fostering growth within (robust training, low attrition, and commitment to diversity), becoming an extension of their client’s teams and maintaining long-term relationships, and creating great marketing programs that achieve business impact for their clients.
Perks
We offer your full traditional benefits including health, dental, vision, a 401k plan, and life insurance. We also offer commuter and transit benefits, as well as an employee wellness benefit for you to enjoy your life outside of work. Add to that unlimited PTO, half day summer Fridays and all the holiday time off you would expect.
Flexible Work Policy
It's simple - work where it's most convenient for you! We recognize that we're a mixed group of people with different priorities in our lives, so we empower our employees to create their ideal working scenario...in-office, at home, or a hybrid of both. Keep in mind you might need to pop into the office for a client meeting here and there, or even an agency-wide meeting.
Environmental Demands
Normal office environment. Ability to sit for extended periods of time including extensive use of PC equipment.
We like everyone, so we are an equal opportunity employer. We do not consider your race, religion, ethnicity, national origin, age, sex, disability, marital status, sexual orientation, or veteran status when deciding to hire you. We just want you to be you.
Are you able to connect the dots across a digital-first, multi-channel campaign while managing complex projects, timelines, and client relationships? Do you love digging into the details of an account while keeping an eye on the big picture? We're on the hunt for a Sr. Account Manager to join our Client Service team who will drive exceptional, on-time, and on-strategy results.?
In this position, you will be responsible for the day-to-day activities of assigned account projects. You will be overseeing the management of all project work, ensuring flawless, on-time, on-budget delivery of agency products and services, all through a strategic lens.
Essential Functions
Account Management - Collaborate with all departments to maintain operational guidelines, deliverables, and schedules. Ensure all client objectives and milestones are met, managing communication and deliverables for stakeholders. Lead the agency team in delivering high-quality work across creative, strategy, and execution, maintaining strong communication, managing client approvals, and resolving issues proactively.
Account Excellence - Provide seamless project management across all assigned clients, following agency processes while keeping clients informed at every stage. Review all deliverables—including strategic, research, media, and creative work—before submission to ensure accuracy, completeness, and alignment with client expectations. Ensure all client communications, status reports, and meeting notes are professional, clear, timely, and well-documented.
Project Management Leadership - Lead project management process across campaigns—from brief through execution—ensuring clear scope definition, timeline management, budget oversight, and resource coordination. Serve as the point person for task tracking and status reporting.
Client Knowledge Leader - Gather and present critical insights on industry trends, competition, and industry products to keep both the client and agency team informed. Demonstrate a deep understanding of the client’s business, consistently bringing strategic ideas and innovative thinking to strengthen the agency’s position as a valued partner rather than just a vendor.
Client & Team Relationship Building - Develop and maintain strong, day-to-day client relationships, providing seamless, professional service in alignment with agency best practices. Foster collaboration with internal teams and demonstrate strategic problem-solving to continuously add value. Be proactive, accessible, and committed to exceeding expectations.
Agency Evaluation and Training - Follow the Brunner performance plan process and actively participate in required agency training. Take the initiative in expanding your knowledge and growing within the organization by identifying and attending relevant industry training to support career development.?
Agency Knowledge & Values - Adhere to agency processes and project management tools while consistently demonstrating the agency’s core values:?Perseverance, Integrity, Tenacity, Curiosity, and Heart.
Working Environment – This is a hybrid role requiring in-office work at least two days per week in Atlanta, GA. During onboarding for at least the first 3 months, additional days will be required in the office.
Requirements
CRITICAL COMPETENCIES:
- Management of detailed processes with project management tools.
- Proactive team player that is always ready for what’s next through strong prioritization and multitasking.
- Analytical, inquisitive, and curious about their clients and the industry.
- Sound judgment, listening skills, professionalism, and relationship building qualities.
- Strong verbal and written communication skills.
- High level of proficiency with Microsoft suite, especially Excel.
- Marketing and communications principles and practices
- Knowledge of integrated marketing techniques
- Identify the critical success factors for a client’s business
- Determining customer business needs
- Efficient application of all agency processes?
- 6 years minimum experience working as an account manager.
- 3 years minimum experience working in an advertising agency.
- Experience with website, paid email, paid digital, and digital marketing production.
- Experience managing digital and traditional initiatives.
Brunner is an integrated marketing communications agency with a fast-paced, creative environment. We value Perseverance, Integrity, Tenacity, Curiosity, and Heart in every aspect of our business, especially our team members. We are good people creating good work. Brunner’s commitment is to its people - fostering growth within (robust training, low attrition, and commitment to diversity), becoming an extension of their client’s teams and maintaining long-term relationships, and creating great marketing programs that achieve business impact for their clients.
Perks
We offer your full traditional benefits including health, dental, vision, a 401k plan, and life insurance. We also offer commuter and transit benefits, as well as an employee wellness benefit for you to enjoy your life outside of work. Add to that unlimited PTO, half day summer Fridays and all the holiday time off you would expect.
Flexible Work Policy
It's simple - work where it's most convenient for you! We recognize that we're a mixed group of people with different priorities in our lives, so we empower our employees to create their ideal working scenario...in-office, at home, or a hybrid of both. Keep in mind you might need to pop into the office for a client meeting here and there, or even an agency-wide meeting.
Environmental Demands
Normal office environment. Ability to sit for extended periods of time including extensive use of PC equipment.
We like everyone, so we are an equal opportunity employer. We do not consider your race, religion, ethnicity, national origin, age, sex, disability, marital status, sexual orientation, or veteran status when deciding to hire you. We just want you to be you.
