What are the responsibilities and job description for the Front Desk Staff position at Brunson's MMA & Fitness?
*About Us:*
At Brunson's MMA & Fitness, we're committed to providing an exceptional fitness experience to our members. We pride ourselves on creating a welcoming and motivating environment where everyone can achieve their personal fitness goals. As part of our front desk team, you will be the first point of contact for members, helping them feel right at home while ensuring the smooth operation of the gym. Our gym will be open in Durham NC in April / May 2025
*Job Summary:*
We are looking for a friendly, reliable, and highly organized Front Desk Associate to join our team. You will assist with member check-ins, answer questions about memberships and services, manage phone inquiries, and maintain the front desk area. Excellent customer service skills and a positive attitude are essential in this role.
*Responsibilities:*
- Greet and check in members upon arrival
- Provide excellent customer service by answering inquiries via phone, email, and in person
- Process memberships, card payments, and renewals
- Maintain the cleanliness and organization of the front desk area
- Assist with scheduling fitness classes and personal training sessions
- Handle member concerns or complaints in a professional and timely manner
- Perform other administrative duties as needed
- Collaborate with team members to ensure an exceptional member experience
*Qualifications:*
- High school diploma or equivalent , 18
- Prior customer service or front desk experience is preferred
- Strong communication and interpersonal skills
- Ability to multi-task and stay organized in a fast-paced environment
- Comfortable using computer systems and software (experience with gym management software is a plus)
- Knowledge of fitness is a bonus, but not required
*How to Apply:*
Please submit your resume and a brief cover letter detailing your relevant experience. We look forward to hearing from you!
Job Types: Full-time, Part-time, Contract
Pay: $20.00 - $30.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
Schedule:
- 8 hour shift
- Evening shift
Ability to Relocate:
- Durham, NC 27704: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $30