IT Technician - Brunswick County

How to Apply

In order to be considered for this position, an application must be submitted online via Brunswick County's Career Opportunities website located at https://www.governmentjobs.com/careers/brunswicknc.

About This Opportunity

Brunswick County is looking for an IT Technician to join our Information Technology (IT) Department to help design, maintain, and troubleshoot computer software, hardware, and mobile devices for County departments and employees. Working as part of a team, the IT Technician will receive and respond to inquiries, concerns, complaints, and requests for assistance from County staff regarding information technology systems and operations within established service level agreements based on the priority of the request or incident. Work includes:

• Preparing and deploying end user devices by imaging, configuring, installing applications, testing for proper operation, and creating and maintaining images for hardware set-up.
• Maintaining computer hardware, software, peripheral equipment, and installing computer cabling.
• Utilizing electronic ticketing system to capture information on end users, support requests, incidents, and equipment inventory.
• Providing reports to IT management as required.
• Serving as audio/visual technical resource for Board of County Commissioners Meetings and other County Meetings/Courthouse meetings as needed.

The successful IT Technician will: consistently provide end user support and assistance with a customer centric focus on service delivery; fully embrace and adhere to department policies and procedures on ITIL based methodologies and tools (i.e., Change Management, Service Catalog, etc.); actively engages in the department’s agile-based project management (SCRUM) methodology and procedures.

If you are a technically savvy, customer focused analytical problem solver who is detail oriented and can use independent judgement and take initiative to get a job done, we’d love to hear from you! The IT Technician reports to the IT Deputy Director.

Education and Experience

Technical college diploma in computer technology, computer networking, or related field AND two (2) years of responsible experience in computer technology; OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the position.

• NC or SC driver license required.
• Familiarity with Windows, iOS and Android operating systems, Active Directory, Mobile Device Management, multi-factor authentication, and Microsoft Office Products is also required.

Physical Requirements
Tasks involve the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching, and crawling, and which involves some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (up to 20 pounds) and occasionally heavier weight (up to 50 pounds). Tasks may involve extended periods of time at a keyboard or workstation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General Information

Brunswick County is a vibrant coastal community located in southeastern North Carolina with approximately 47 miles of idyllic beaches and an abundance of quaint countryside. While consistently ranked one of the fastest-growing counties in North Carolina, Brunswick County is steeped in history and hospitality, and both residents and visitors enjoy a laidback atmosphere, close-knit community, and plenty of coastal charm.

Brunswick County provides equal opportunity in employment for all qualified persons regardless race, religion, color, sex, age, national origin, or disability. Brunswick County is required by law to verify identity and employment eligibility of all persons hired. Brunswick County participates in E-Verify to determine employment eligibility to work in the United States.

All positions with Brunswick County require a valid Driver's License and candidate must be current on Brunswick County taxes. A background check and drug screening will be conducted with a contingent offer of any position.

Job Type: Full-time

Pay: $23.28 - $39.59 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $23 - $40