What are the responsibilities and job description for the Trade Team Representative position at BRUNT Workwear?
Empowering Tradesmen and Women
">Improving Workwear Standards
">We're not just improving on old workwear standards at BRUNT Workwear; we're creating a community that tradesmen and women can call their own.">Responsibilities
">As a Customer Experience Representative, you will be responsible for engaging with our customers using phone, chat, and email channels.
">- Represent BRUNT Workwear and engage with our customers using phone, chat, and email channels.
- Meet or exceed department SLAs of 90% Customer Satisfaction Rating (CSAT), 24-hour response time, and efficiency thresholds of 120 tickets per day in phone and email and 60 responses per hour in Social channels.
Qualifications
">- Experience in customer service roles, examples: retail environment, in-person/face-to-face service, call-center or remote communication.
- Proven ability to drive amazing customer experiences as reflected in consistently positive customer feedback and timely responses that meet department SLAs.
Supporting Employee Growth
">Our Commitment to Employees
">At BRUNT Workwear, people come first. That's why we support the whole employee through financial wellness, health & wellbeing, professional development, and culture & community.">Financial Wellness
">- Competitive compensation.
- Equity.
- 401k and retirement plan assistance.
Health & Wellbeing
">- Dental and Vision 100% covered by BRUNT.
- Comprehensive medical benefits.
- Paid parental leave.
Professional Development
">- Clear and transparent performance management process.
- Understanding how you can level up at BRUNT.
Culture & Community
">- All-Hands meetings twice a year for the entire team to connect.
- Flexible and collaborative work environment.
- Thursdays social events with co-workers and community members.
