What are the responsibilities and job description for the Account Manager for a leading SaaS Company (Bilingual Chinese-English) position at BSF Talent Recruitment?
About the job Account Manager for a leading SaaS Company (Bilingual Chinese-English)
Job brief
We are seeking a detail-oriented and customer-focused Account Manager focused on driving digital transformation in the global beauty industry through unparalleled AI-powered SaaS products.
The Account Manager will play a important role of transforming bookings into revenue and ensure a seamless customer experience. The ideal candidate will have strong organizational skills, a customer-centric mindset, and a proven ability to manage multiple accounts effectively.
Responsibilities
- Guide new customers through the onboarding process, ensuring a smooth transition from sales to account management.
- Build and maintain strong client relationships, serving as the primary point of contact for post-sales activities.
- Collaborate with finance and sales teams to ensure accurate revenue recognition and reporting.
- Proactively resolve client issues, escalating when necessary to ensure satisfaction.
- Identify upselling and cross-selling opportunities to drive revenue growth.
- Generate regular reports on account status, revenue projections, and key metrics.
- Partner with cross-functional teams to streamline processes and enhance the customer experience.
- Work with the client success team to foster long-term relationships and reduce churn.
Requirements
