What are the responsibilities and job description for the Client Service Coordinator - Employee Benefits position at BSI Corporate Benefits?
Job Description
Job Description
At BSI, we are dedicated to providing exceptional service to our clients. As a rapidly growing firm, we pride ourselves on advocating for our clients on a both a human and financial level. Our team is expanding, and we are looking for a passionate and dedicated Client Service Specialist to join us on this exciting journey.
Award-Winning Culture, Expertise, and Service Excellence
Inc. Best in Business - (2022)
The Chamber Business of the Year - (2022)
Lehigh Valley Community Service Award PICPA & Lifepath - (2020)
Inc. Best Workplaces - (2021 - Present)
Lehigh Valley Business Fastest Growing Companies - (2014 - Present)
Who's Who in Business - (2021 - Present)
Inc. 5000 Fastest Growing Privately Held Company - (2020 & 2021)
Lehigh Valley Business Best Benefits Consulting Firm - (2017 - Present)
What You'll Do
As a Client Service Coordinator, you will have a unique opportunity to make a significant and meaningful contribution to the success of BSI and its clients through the following core job responsibilities :
Day-to-day execution of assigned client's benefits administration, wellness programs and overall client service needs
Serve as the point of contact for all issues and services related to the account while supporting the Account Leads on all assigned tasks needed to ensure client retention
Provide outstanding client service to all current and prospective clients on a daily basis
Work directly with the Account team and all supporting departments to prepare client presentations
Ensure all client information is maintained and updated using the internal tracking system
Create and assist in employee engagement communications for clients
Track monthly client wellness participation
Provide support for client open enrollment meetings
Track upcoming compliance needs and assist with client benefit compliance programs
Provide support to other BSI departments on an as-needed basis
What You Need to Thrive in This Role
Bachelor's Degree in Business, Communication, or other related field or 4 years of industry-related experience
Life, Accident, and Health insurance licenses or the ability to obtain them within 6 months of employment
Understanding of Health Insurance, Health Savings Accounts, and the insurance rating process for fully insured, experience-rated, and self-funded plans
Superior oral and written communication skills and the ability to present professionally via in-person, online, phone, and written communication methods
Ability to establish a rapport and build relationships with clients and carrier representatives
Exceptional active listening skills
Strong computer skills inclusive of the MS Office Suite & Google. Prior experience with Salesforce or client information tracking systems is preferred.
Ability to manage multiple projects while working in a fast-paced work environment
Excellent organizational skills and the ability to prioritize tasks appropriately
Self-starter with the willingness to learn and work independently
What We Offer You
BSI engages in an employee-first approach as part of our team-oriented and supportive culture. We offer a variety of benefits and perks, including :
Comprehensive medical, dental, and vision benefits
Employer-paid STD, LTD, and life insurance; voluntary supplemental life and AD&D insurance options provided.
Telemedicine and employee wellness program
401k plan with generous company match
Profit sharing plan
Tuition assistance and student loan repayment benefits
Generous PTO plan and paid holidays (including your birthday!)
Hybrid work model
Free coffee / tea at the local coffee shop located by our office
Healthy snacks in the office
Summer Flex Fridays
Fun, team-spirited work environment with company events, cultural activities, and team bonding
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Client Service Coordinator - Employee Benefits?
Sign up to receive alerts about other jobs on the Client Service Coordinator - Employee Benefits career path by checking the boxes next to the positions that interest you.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles
Skills Library
Not the job you're looking for? Here are some other Client Service Coordinator - Employee Benefits jobs in the Bethlehem, PA area that may be a better fit.
We don't have any other Client Service Coordinator - Employee Benefits jobs in the Bethlehem, PA area right now.
