What are the responsibilities and job description for the IT Technician position at Bsoft Technology & Computer Services, LLC?
Overview
We are seeking a skilled IT Technician to join our team. The ideal candidate will be responsible for providing top-notch technical support and ensuring the smooth operation of our IT infrastructure. This role requires a proactive approach to troubleshooting and problem-solving, as well as a commitment to delivering excellent customer service. The IT Technician will work closely with end-users to resolve issues related to hardware, software, and network connectivity.
Responsibilities
- Provide desktop support for Windows and Mac OS environments, ensuring timely resolution of technical issues.
- Troubleshoot software problems and perform installations, updates, and configurations.
- Manage firewall settings and VPN connections to ensure secure access for remote users.
- Assist in maintaining operating systems, including Windows, Linux, and Mac OS.
- Conduct regular maintenance on IT equipment and perform system upgrades as necessary.
- Collaborate with other IT team members to implement new technologies and improve existing systems.
- Document processes and create user guides for common issues to enhance user experience.
Experience
- Proven experience in desktop support, with a strong understanding of operating systems (Windows, Mac OS, Linux).
- Familiarity with firewall configurations and VPN technologies.
- Proficient in software troubleshooting across various applications.
- Knowledge in Fortigate Firewalls
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- A proactive attitude towards learning new technologies and improving skill sets.
Join our team as an IT Technician where you can contribute your expertise while growing in a supportive environment!
Job Type: Full-time
Pay: $23.70 - $25.25 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Professional development assistance
Compensation Package:
- Holiday pay
- Hourly pay
- Overtime pay
- Performance bonus
- Weekly pay
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Mauston, WI 53948 (Preferred)
Ability to Relocate:
- Mauston, WI 53948: Relocate before starting work (Preferred)
Work Location: In person
Salary : $24 - $25