What are the responsibilities and job description for the Equipment Sales Specialist position at BSR Design & Supplies?
Equipment Sales Specialist
BSR Design and Supplies is seeking a committed Equipment Sales Specialist for a non-commissioned role. This position requires strong communication skills, deep equipment knowledge, and an empathetic approach to customer service. Ideal candidates are intuitive, self-motivated, and prepared to challenge the status quo.
Responsibilities:
1. Restaurant Equipment Expertise - Be mechanically inclined with a basic understanding of equipment functionality. Continuously learn and effectively convey equipment features and applications, including feature selling.
2. Ordering Management – Skillfully manage orders using our CRM, ensuring timely follow-up with customers.
3. Proactive Customer Engagement - Confidently handle phone inquiries, qualify accounts, and direct customers effectively.
4. Customer Service - Provide empathetic and professional follow-up, fostering positive customer interactions.
5. Website Engagement - Monitor website chat, respond to leads, and assist in streamlining web purchases.
6. Sales Floor Support - Assist with equipment sales and smallware transactions, maintaining the sales floor's appearance.
7. Internal Communication -Utilize systems for effective team collaboration and communication throughout the sales process.
Expectations:
- Maintain a professional appearance and demeanor.
- Demonstrate proficiency in technology and a proactive approach to problem-solving.
- Exhibit an aptitude for urgency and a strong ability to follow up with customers.
- Show dependability, honesty, and a desire for personal and professional growth.
- Be adaptable, capable of working independently and within a team.
Requirements:
- Proficiency in MS Office and strong typing skills.
- Effective communication skills, both over the phone and through technology.
- Highly organized and process-oriented.
- Culinary experience and/or a degree is preferred.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Compensation Package:
- Bonus opportunities
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person