What are the responsibilities and job description for the Customer Care Operation Project Administrator position at BTI Solutions?
Why work with us?
Proven people.
Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.
Proven process.
Our approach to staffing isn’t just a little bit different; it’s a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.
By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.
Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.
Proven results.
More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.
Position Summary
The primary objective of this position is to support SEA Customer Care CE Operation Project/Program Management activities including project plan creation, resource planning, and project status monitoring & reporting. The goal of the Project/Program Manager is to support on-time, in-scope/budget projects. In order to achieve the highest project performance, the person in this position is expected to maintain effective communication with key stakeholders and leaders within the division and cross-divisionally where applicable. Also, require advanced PowerPoint skills with capability of storytelling visually.
Essential Duties & Responsibilities
Proven people.
Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.
Proven process.
Our approach to staffing isn’t just a little bit different; it’s a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.
By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.
Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.
Proven results.
More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.
- 95% client satisfaction rate – measures client satisfaction vs. expectations.
- Our clients have worked with us for over 10 years, on average.
- BTI Solutions counts 4 Global Telecommunication companies as clients.
- Client referrals are BTI Solutions’ largest source of new clients.
- Google Review 4.4, Facebook Review 4.8
Position Summary
The primary objective of this position is to support SEA Customer Care CE Operation Project/Program Management activities including project plan creation, resource planning, and project status monitoring & reporting. The goal of the Project/Program Manager is to support on-time, in-scope/budget projects. In order to achieve the highest project performance, the person in this position is expected to maintain effective communication with key stakeholders and leaders within the division and cross-divisionally where applicable. Also, require advanced PowerPoint skills with capability of storytelling visually.
Essential Duties & Responsibilities
- Manage 4-7 ongoing projects portfolio within the Consumer Electronics Operation
- Support business leads in the creation of project plans, deployment & handover plans, resource plans
- Ensure that all projects have required documentation as they move through the project tollgates
- Collaborate with program developers and business leads to keep project in scope
- Communicate to leadership on project status and escalation/decision points
- Education - Bachelor’s Degree; MBA or Masters-level degree a plus but not required(or equivalent experience)
- 4 years hands-on project management experience with budgets >$50K
- 4 years strategic planning and project development experience
- Experience communicating with mid-level to top-level leaders (status reports, emails, presentations, in-person meetings)
- Working knowledge of Project Management Fundamentals, Documentation practices, and systems
- PMP certification a plus, Six Sigma certification a plus
- Experience working in a global organization a plus
- Excellent verbal and written communication skills
- Client service driven with excellent relationship management skills
- Ability to effectively engage with and facilitate collaboration with diverse groups/stakeholders
- Team oriented, but able to work independently and manage multiple tasks
- Self-directed, self-motivated and results-oriented
- Exceptional skills in Microsoft Office, including Project, Excel, PowerPoint and Word
- Advanced proficiency on PPT and Excel; must be tech savvy & have attention to detail – will do regular reporting of insights to leadership
- Business Operations & Customer Care centric mindset/experience (preferred industries are customer experience driven industries such as Healthcare for example); looking for some type of change management/transformation project experience
- Must be able to drive their own process – design processes and planning of projects while identifying gaps; projects are fast-moving so they must be able to work with ambiguity & pace of the environment
Salary : $50,000
