Project Administrator - Customer Care

TITLE: Project Administrator - Customer Care

POSITION TYPE: Full Time (W2)

LOCATION: Ridgefield Park, NJ

ABOUT WorldLink:

WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow.

Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.

We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.

For more information about our craft, visit https://worldlink-us.com .

WHO we’re looking for:

We are looking for a Project Administrator - Customer Care who will be responsible for supporting Customer Care Consumer Electronics (CE) Operation Project/Program Management activities including project plan creation, resource planning, and project status monitoring & reporting. The goal of the Project Administrator is to support on-time, in-scope/budget projects. In order to achieve the highest project performance, you will be expected to maintain effective communication with key stakeholders and leaders within the division and cross-divisionally where applicable. You will also require advanced PowerPoint skills with capability of storytelling visually.

Role and Responsibilities:

• Manage 4-7 ongoing projects portfolio within the CE Operation.
• Support business leads in the creation of project plans, deployment & handover plans, resource plans.
• Ensure that all projects have required documentation as they move through the project tollgates.
• Collaborate with program developers and business leads to keep project in scope.
• Communicate to leadership on project status and escalation/decision points.

Required Experience and Education:

• 4 years hands-on project management experience with budgets >$50K.
• 4 years strategic planning and project development experience.
• Bachelor’s Degree preferred (open to HS Diploma with strong PM skills).
• MBA or Masters-level degree a plus but not required.
• Experience communicating with mid-level to top-level leaders (status reports, emails, presentations, in-person meetings).
• Working knowledge of Project Management Fundamentals, Documentation practices, and systems.
• Business Operations & Customer Care centric mindset/experience (preferred industries are customer experience driven industries such as Healthcare for example); looking for some type of change management/transformation project experience.
• PMP certification is a plus.
• Six Sigma certification is a plus.
• Experience working in a global organization is a plus.

Necessary Skills and Attributes:

• Self-motivated individual with the ability to thrive in a team-based or independent environment.
• Detail-oriented with strong organization skills.
• Ability to work in a fast-paced environment.
• Limited supervision and the exercise of discretion.
• Exceptional skills in Microsoft Office, including Project, Excel, PowerPoint and Word.
• Advanced proficiency on PPT and Excel; must be tech savvy and have attention to detail - will do regular reporting of insights to leadership.
• Must be able to drive their own process – design processes and planning of projects while identifying gaps; projects are fast-moving so they must be able to work with ambiguity & pace of the environment.
• Excellent verbal and written communication skills.
• Client service driven with excellent relationship management skills.
• Ability to effectively engage with and facilitate collaboration with diverse groups/stakeholders.
• Team oriented, but able to work independently and manage multiple tasks - self directed and results oriented.

Physical Demands: