Electronics Technical Support

We are worldwide one of the top 3 companies in the Bluetooth Mesh for lighting controls space and we intend to become the best at it. www.bubbynet.com

We dream of making the world just a little bit better by delivering innovative technology and we are seeking like-minded individuals that want to contribute to our culture of confident, respectful and team spirited people geared towards expansion.

The Position:

This position is responsible for providing technical support in troubleshooting issues with our products as well as installations, by phone, email or in-person at customer sites.

You must have strong problem-solving skills, professional customer-facing interaction and strong background in electronics. You are expected to problem-solve, trouble shoot and investigate to properly resolve issues and perform warranty repairs.

This role will be will be required to travel to customer sites. Travel in US, Canada  and occasional overseas.


Duties and responsibilities:

•   Become familiar with and keep up with product knowledge, components, installation and troubleshooting.
•   Read and interpret schematics, wiring diagrams, layouts, assembly and installation instructions as well as engineering drawings.
•    Perform hands-on troubleshooting and repairs, using hand tools including but not limited to calipers, strippers, crimpers, screwdrivers, drills, soldering.
•    Interact with customers both written and verbal communications in a professional manner.
•   Resolve technical problems for customers, so their products are functional and they are able to use them for their needs.
•   Work with the Engineering and Development team to trouble shoot and resolve issues.

Required Experience & Qualifications:

• Associates or technical degree in Electronics Engineering, Electronics Design, or equivalent experience that would meet the minimum performance requirements for this position.
•   3 years minimum experience in working with electronics: PLC, PCB, Firmware, Hardware.
• Project Management background
• Able to read and interpret schematics, wiring diagrams, layouts and engineering drawings.
• Able to use hand tools including but not limited to calipers, strippers, crimpers, screwdrivers, drills. Soldering certification preferred, but must be experienced.
• Support and customer service experience is required for this position: Must be able and willing to interact with customers both written and verbal communications in a professional manner.
• Must be able to work under pressure: There will be pressure to complete administrative tasks and resolution of support issues and warranty repairs.
• Excellent analytical and critical thinking skills
• Comfortable with an agile and lean manufacturing organization
• Willing and able to do research and to continuously learn and improve technical knowledge
• Travel is required for on-site trouble shooting and repairs.
• Must be comfortable working at heights to perform maintenance and repair work on hardware using ladders, scaffolding or other equipment to access elevated work areas following all safety protocols and use personal protective equipment as required.

Drug Free Workplace:

We are a Florida Drug Free Workplace. The company requires all employees to complete a pre-employment 10 panel drug screen; employment status will be dependent on ability to pass this screening and partake on a quarterly random screen.

Hours, compensation and benefits:
Full-time salaried position, in-office with ability to travel to client sites. Salary is negotiable based on certifications, skillset and experience.
 
After 30-day waiting period employees become eligible for Medical, Dental and Vision insurance, paid holidays and paid time off that increase with longevity. After an initial 90-Day waiting period, employees may participate in the company-sponsored 401(k).