What are the responsibilities and job description for the Customer Service Representative (Phoenix, AZ) position at Buchanan Hauling & Rigging, Inc.?
At Buchanan Hauling & Rigging, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.
At Buchanan Hauling & Rigging, our employees are our greatest asset. As a Customer Service Representative, you will play a key role in ensuring that we continue the level of service Buchanan is known for. If you’re looking for a great career with a dynamic company, join us at Buchanan.
Pay, Benefits, And More.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental, and vision), 401(k), life insurance, disability and more.
What You’ll Do On a Typical Day
- Enter accurate and complete load information into system
- Provide timely updates to customers on load status through multiple communication channels.
- Ensure accepted loads will meet DOT requirements to ensure safe operation by Buchanan employees
- Spot quote loads maintaining rate confirmations and associated paperwork.
- Monitor and analyze revenue per customer
- Other duties as assigned.
Qualifications:
- High school graduation or equivalent required
- Detail oriented with demonstrated communication skills
- Ability to multitask while maintaining accuracy and professionalism
- Experience with transportation industry preferred
- Demonstrated customer service skills
- Proficiency with computers including Microsoft Office applications
Be part of something big.
Department: Operations
This is a non-management position
This is a full time position
