Desktop Support Technician

Summary of Position:

The Desktop Support Technician is tasked with the role of supporting PC based computers and related equipment for our customers. They provide technical expertise, experience, and documentation & project coordination necessary to install or repair hardware/software and to resolve technical issues.

Essential Duties and Responsibilities:

• Diagnose and repair hardware and software issues on client PCs and mobile devices using approved methods and processes.
• Install hardware and software for clients.
• Complete necessary internal and client-related documentation on a daily basis.
• Install/configure/repair network and local printers.
• Train clients on basic computer knowledge.
• Communicate and interact with end-users and internal staff to resolve IT-related issues.
• Interpret and communicate complex information to diverse internal and external customers.
• Work effectively in both team environments and individually.
• Oversee ticket aging.
• Maintain a positive and proactive attitude, always keeping the customer’s best interest in mind.

Qualification / Requirements:

• Intermediate knowledge of PC desktop support.
• Intermediate knowledge of local and network printer support.
• Basic knowledge of Networking and Windows-based servers.
• Prior experience in customer service.
• Basic knowledge of a ticket-based tracking system.

Additional Requirements:

• Excellent verbal and written communication skills.
• Ability to work autonomously.
• Strong analytical and problem-solving capabilities.
• Valid driver’s license.
• Reliable transportation.
• Availability to work some nights and weekends as necessary.
• Physical capability to lift up to 50 pounds.

Education / Training / Experience:

Required:

• 2-3 years of experience with Windows 10 and PC re-imaging.
• 2-3 years of experience with PC and laptop hardware.
• A Certification.

Preferred:

• ITILv3 certification.
• Certifications: Server or Network , Microsoft MCP/MCSA/MCSE, Dell Hardware, HP Hardware, IBM/Lenovo Hardware.
• Associate Degree in Computer Science or an equivalent field.

Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Types: Full-time, Contract

Pay: $30.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• PC Imaging: 3 years (Required)
• Computer hardware: 3 years (Required)
• Computer networking: 3 years (Preferred)
• SCCM: 3 years (Preferred)

License/Certification:

• CompTIA A (Required)
• CompTIA Server (Preferred)
• MCSA (Preferred)

Ability to Commute:

• Phoenix, AZ 85338 (Required)

Ability to Relocate:

• Phoenix, AZ 85338: Relocate before starting work (Required)

Work Location: In person

Salary : $30