What are the responsibilities and job description for the Desktop Support Technician position at Lensa?
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Job Description
Insight Global is looking for a Tier 2 Desktop Support Technician with expertise in resolving tickets related to Windows Suite and macOS issues, troubleshooting servers, workstations, field computers, peripherals, handheld devices, software, operating systems, programming, etc. This individual should be able to effectively communication in both a technical and professional manner with employees from all levels and departments. Efficient time management, task prioritization, and self-accountability is crucial for this position. This individual is responsible for managing work assignments with minimal supervision while adhering to departmental change control and problem reporting procedures.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills And Requirements
Proficiency in Windows Suite and macOS
Ability troubleshooting computers, printers, and other related hardware such as servers, workstations and cell phones
Excellent verbal and written communication skills and customer service skills
Ability to work well in a team environment
Efficiently manage time and prioritize tasks null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
Job Description
Insight Global is looking for a Tier 2 Desktop Support Technician with expertise in resolving tickets related to Windows Suite and macOS issues, troubleshooting servers, workstations, field computers, peripherals, handheld devices, software, operating systems, programming, etc. This individual should be able to effectively communication in both a technical and professional manner with employees from all levels and departments. Efficient time management, task prioritization, and self-accountability is crucial for this position. This individual is responsible for managing work assignments with minimal supervision while adhering to departmental change control and problem reporting procedures.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills And Requirements
Proficiency in Windows Suite and macOS
Ability troubleshooting computers, printers, and other related hardware such as servers, workstations and cell phones
Excellent verbal and written communication skills and customer service skills
Ability to work well in a team environment
Efficiently manage time and prioritize tasks null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
