What are the responsibilities and job description for the Desktop Support Technician position at Insight Global?
Role: Desktop Support Tech
Location: PHX AZ - on call one week every 6 weeks - fully onsite
Duration: 6 m contract to hire
PY: $22-32/hr
Required Skills & Experience
5 years of experience working in a Desktop Support Role – preferably in an enterprise environment SME with Windows 10 and Windows 11 Experience working off a ticketing system Experience with Mobile Device Management (MDM) – preferably with InTune Strong customer service skills Experience with Active Directory Experience with SCCM Office 365 experience
Nice to Have Skills & Experience
VOIP Experience Telecom experience with Avaya Azure experience Experience with Duo for 2 factor authentication Experience with Cisco AnyConnect (VPN)
Job Description
An employer in Phoenix is looking for a Desktop Support Technician to join their team. This individual will be a part of a 8 person team supporting 3,000-4,000 internal users on a daily basis. They will be responsible for maintaining, troubleshooting, documenting, and repairing desktop systems, hardware, and software. The Desktop Support Technician will be responsible for 10-20 tickets daily, will be conducting both inbound and outbound calls, and required to travel to various clinics/sites when necessary.
Salary : $22 - $32
