What are the responsibilities and job description for the Converter Representative position at Buckeye Broadband?
About Buckeye Broadband
Buckeye Broadband is the leading provider of High-Speed Internet, Cable TV, and phone services in northwest Ohio and southeast Michigan. Our 600 employees are committed to excellence and innovation, and are encouraged to volunteer in their local communities in which we live and provide service. Buckeye Broadband offers an inclusive total rewards package, which includes the following benefits for all full-time employees:
DIVISION: Technical Operations
DEPARTMENT: Converter Control
Job Summary
The Converter Representative is responsible for:
Education and Experience
Walking, standing, lifting up to 50 lbs., stooping, climbing (stairs, ladders) sitting, driving, hearing, talking, vision (close, distant, color, depth perception, adjust focus), use of hands and fingers (grasp, hold, pick-up, rotate, keyboarding, etc.).
WORKING CONDITIONS
Company resources, equipment, and information are provided to employees to facilitate work. They may not be used for purposes other than work without proper authorization. Any unauthorized use of Company resources, equipment, or information is strictly prohibited. Any unauthorized use of customer data or any other company information gained via any company resource is a breach of confidentiality and is strictly prohibited. Any unauthorized use of company resources, equipment information, and/or breaches of confidentiality may be cause for termination of employment.
The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
Buckeye Broadband is an Equal Opportunity Employer (EOE)
Buckeye Broadband is the leading provider of High-Speed Internet, Cable TV, and phone services in northwest Ohio and southeast Michigan. Our 600 employees are committed to excellence and innovation, and are encouraged to volunteer in their local communities in which we live and provide service. Buckeye Broadband offers an inclusive total rewards package, which includes the following benefits for all full-time employees:
- Competitive Pay
- Comprehensive Health Benefits
- 401K Retirement Savings
- Paid Time Off
- Discounted Cable and Internet (Within Service Area)
- Career Development
- Wellness & Fitness Programs
- Community Involvement Opportunities
DIVISION: Technical Operations
DEPARTMENT: Converter Control
Job Summary
- The Converter Representative is responsible for the processing and issuing of equipment for field installations.
- Reports to: Manager, Converter Control/Warehouse
- Direct Reports: none
- Upon successful completion of the probationary period, the candidate is required to become a member of the bargaining unit.
The Converter Representative is responsible for:
- Preparing and issuing equipment for field installation;
- Using personal computer to assign equipment to appropriate personnel or location;
- Processing inventory control sheets;
- Performing cosmetic repairs to equipment;
- Maintaining adequate supplies of equipment ready for issue to field;
- Logging, recording and shipping damaged equipment;
- Troubleshooting of equipment to determine defect;
- Testing of exchanged and disconnected remotes when needed;
- Verification of installed, exchanged and returned equipment from installers, sub-contractors, service technicians and office locations;
- Upholding all Union contractual provisions agreed to in the Labor Agreement;
- Following and enforcing the Company’s policies and procedures, including the EEO guidelines and safety, at all times;
- Performing any miscellaneous department duties as needed.
Education and Experience
- High school diploma/equivalent – required
- Ability to read, write and speak English - required
- Personal Computer skills - preferred
- Agile – Embraces change; adaptable and flexible; sense of urgency;
- Innovative – Uses critical thinking; Creativity; Continuous learning; Challenges the status quo;
- Customer Focused – External/Internal; Creates the exceptional customer experience; demonstrates a sales and service mentality;
- Collaborative – Teamwork, Proactive knowledge sharing, Constructive Conflict;
- Accountable – See it, Own it, Solve it, Do it; Hold each other accountable.
- Ability to verbally communicate;
- Ability to work effectively as a team member;
- Evidence of problem solving ability;
- Careful attention to detail;
- Evidence of good organizational skills;
- Ability to work independently with little or no supervision;
- Ability to meet deadlines in regular daily job assignments;
- Math ability to 12th grade level;
- Ability to perform job assignments accurately and on a timely basis.
- Demonstrate positive attitude under pressure to co-workers and other contacts;
- Perform work following all established operating and safety procedures;
- Proper use of all tools and safety equipment;
- Required to wear steel/composite toed shoes at all times;
- Report any unsafe conditions to the supervisors;
- Background record that meets Company standards;
- Reliable means of transportation at all times;
- Present professional appearance and demeanor;
- Strictly maintains confidentiality of financial and/or other information acquired in the course of work; discloses only when authorized, unless legally obligated to do so;
- Valid driver’s license and driving record that meets company standards at all times.
Walking, standing, lifting up to 50 lbs., stooping, climbing (stairs, ladders) sitting, driving, hearing, talking, vision (close, distant, color, depth perception, adjust focus), use of hands and fingers (grasp, hold, pick-up, rotate, keyboarding, etc.).
WORKING CONDITIONS
- The Converter Representative is a full-time union position. The Converter Representative regularly works 40 hours per week in an assigned shift. Department hours are Monday – Saturday, 7 am – 6 pm. Hours may vary to accommodate the needs of the department. Overtime is required and must be approved in advance by the supervisor.
- The Converter Representative reports to Manager, Converter Control/Warehouse
- The Converter Representative works in an automated business office environment with business office equipment including telephones, personal computers, copy machines, and FAX equipment.
- The Converter Representative is required to drive on the job as needed and is subject to regular MVR checks. He/she must maintain a valid driver’s license and maintain a driving record the meets Company standards for an insurable driver at all times. Any time these conditions are not met, he/she must not drive on the job and must immediately report it to their supervisor.
- The Company is a drug-free workplace. All employees are required to adhere to the Company’s drug-free workplace programs and policies. Pre-employment testing is mandatory along with random testing throughout continued employment.
- The duties assigned, the hours worked, and the status of this position is subject to change as the needs of the company changes.
Company resources, equipment, and information are provided to employees to facilitate work. They may not be used for purposes other than work without proper authorization. Any unauthorized use of Company resources, equipment, or information is strictly prohibited. Any unauthorized use of customer data or any other company information gained via any company resource is a breach of confidentiality and is strictly prohibited. Any unauthorized use of company resources, equipment information, and/or breaches of confidentiality may be cause for termination of employment.
The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
Buckeye Broadband is an Equal Opportunity Employer (EOE)
Salary : $39,000 - $49,300
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