What are the responsibilities and job description for the Multi-Site Support Specialist/Leasing Office Assistant (Carmel & Zionsville) position at Buckingham Companies?
Overview
Buckingham is seeking a customer-focused professional with excellent organizational skills. This individual demonstrates active listening and gratitude, draws people to them and proactively communicates with others. As Multi-Site Support Specialistt, this individual focuses on positive resident relations and optimal resident retention.The Multi-Site Property Support Specialist assists the Property Manager with a variety of items to assist the community in running properly and create a positive resident experience.
Qualifications
Training/Education
- High school diploma or equivalent
- Valid Driver’s License and reliable private transportation
Experience/Skills
- A proven history of excellent organization, customer service, and communication skills.
- Proficiency in Microsoft Office including Outlook, Word, Excel, Power Point, and Teams or virtual meeting software.
- Ability to plan, coordinate, and execute events.
- Knowledge of Equal Housing Opportunity (EHO) requirements and applicable program regulations preferred.
Special Requirements
- Demonstrates a passion for winning.
- Exceptional collaboration skills
- High-energy, enthusiastic
- High learning agility
- Coachable
- Provides and solicits feedback.
- Embraces change.
- Values and promotes teamwork.
- Customer-centric; puts customer needs first.
- Strong people skills
- Ability to prioritize and multi-task.
- High degree of accountability, sense of urgency, flexibility, and adaptability
- Ability to meet changing deadlines.
- High degree of professionalism and integrity
- Flexible hours may include evenings and weekends.
- Ability to build a rapport with prospects via phone, email, text, and video.
Responsibilities
- Analyze property curb appeal and alert Property Manager to any issues.
- Walk model and vacant self-guided tour units to ensure cleanliness, hardware and software is properly working, and hospitality items are stocked and placed out.
- Move self-guided tour technology hardware when necessary.
- Assist Property Manager with market survey information.
- Ensure clubhouse and amenity areas are properly functioning and cleaned and make sure the hospitality station is stocked.
- Schedule, prepare for, and execute new resident and transfer move-ins.
- Update property management software with move-in status and insurance information.
- Deliver physical notifications to residents when necessary.
- Review outstanding maintenance work orders and assist in communication with residents about when they can expect the work order to be completed.
- Check on cleanliness of apartments prior to a move-in and sparkle apartments as needed.
- Answer inbound phone calls and emails as needed.
- Assist in executing resident events.
- Communicate with residents, as needed, when resident packages are delivered to the office.
- Organize and execute mass email and text notifications to residents.
- Possess a professional and friendly attitude and be able to quickly develop a rapport with residents.
- Unlock vacant apartments for vendors when require
- Keep inventory of office supplies and report to the Property Manager when supplies need to be replenished.
#loc
