Client Service Associate

The Client Service Associate (CSA) will perform administrative duties and basic financial back-office functions to support the advisory team and clients. The CSA will work with account nuances including registration type, taxability and transfer rules. The CSA will understand how each step of a transaction fits into the overall result to the client and anticipate rippling impacts of requests.

This is a hybrid role. The CSA is expected to be in the Santa Monica office 2 days per week and can work from home 3 days per week. 

Essential Duties and Responsibilities

• Process & track custodial paperwork: complete and submit required custodial paperwork including account openings and closings, re-registration and titling, money movement and standing instructions. 
• Process investment paperwork: complete and submit private fund investment paperwork. Coordinate on any investment-related private fund issues with investment operations. 
• Prepare electronic delivery of client documents: gather and send documents as requested by the advisory team including but not limited to tax documents, quarterly reports, paperwork, contracts and checks. 
• Maintain client relationship records in salesforce: maintain client data in salesforce by promptly communicating with the Operations team about any updates to biographical changes (address change, phone number changes, employment and marital info, etc.) via task or appropriate workflow. 
• Move money: handle all move money transactions including client-requested transfers and checks and investment related money movement. Track process from beginning to end. 
• Assist with charitable gifting: assist clients with check generation, QCD’s and stock gift transfers. 
• Process RMD’s: annual calculation, processing, and monitoring of required minimum distributions for clients including qualified charitable distributions. 
• Other miscellaneous projects & duties as assigned

Basic Qualifications

• Bachelor’s Degree
• MS Office Suite
• 1 year's experience with Charles Schwab
• Salesforce & Tamarac experience, preferred

Knowledge, Skills & Abilities

• Excellent time management skills
• Passion for exceptional client service
• Strong verbal and written communication skills
• Ability to work effectively both independently and as part of a team