What are the responsibilities and job description for the TECHNICIAN DISPATCHER AND CUSTOMER SERVICE REPRESENTATIVE position at Bud's Plumbing Company?
Technician Dispatcher and Customer Service Representative
Bud’s Plumbing is looking for an organized, efficient Technician Dispatcher and Customer Service Representative with an eye for detail and a high level of accuracy. The Technician Dispatcher and Customer Service Representative should be professional and courteous, a skilled multi-tasker with excellent time management, computer, and communication skills.
Who We Are
You know our trucks; you’ve seen us around because Bud’s Plumbing has been proudly serving the Evansville community for over 100 years. We value quality, family, and an honest day’s work.
Location : Evansville, IN
What We Offer :
Competitive salary - starting at $17 / hr.
Great benefits, including Medical / Dental / Vision and Life insurance
Holiday and vacation pay
Paid training
Advancement Opportunities
Responsibilities :
Manage the dispatch board to keep field personnel on the move and generating revenue.
Get to know your technician’s, likes and dislikes, closing ratios, licenses, communication skills, and more to help them be successful.
Conduct service-related, follow-up calls to check in on past customers and assess their current needs.
Answer incoming calls, as the initial point of contact
Using a company-prepared script, answer our customers’ questions and guide them to the best service solution for their home
Provide a sense of calm and exhibit empathy for customers, so they feel comfortable
Efficient and accurate data entry
Help the field team by taking detailed notes for service calls and entering them into our system.
Contribute to our company’s culture by being upbeat and hard-working
Requirements :
A High School Diploma / GED is required
Self-starter, reliable, flexible with hours
High level of accuracy and efficiency
Exceptional verbal and written communication skills
Courteous, professional manner, strong customer service skills
Computer literacy and strong typing skills
Excellent multitasking and follow-up skills, with high attention to detail
Excellent interpersonal communication skills on a professional and technical level
Able to work both independently and as part of a team.
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