What are the responsibilities and job description for the Customer Service Representative position at The iDoctor?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our clients, ensuring their needs are met efficiently and effectively. The ideal candidate will possess strong communication skills, a positive attitude, patience and the ability to handle various customer inquiries with professionalism. Experience with smart phones is a must. Must be able to navigate the settings menu of a smart phone and trouble shoot simple issues. For example, a customer may need help resetting their gmail password. Good handwriting is a plus as you will need to fill out a manual ticket for each customer.
Duties
- Respond promptly and accurately to customer inquiries via phone or in person.
- Provide exceptional client services by addressing questions and resolving issues in a timely manner.
- Handle outbound calling for follow-ups.
- Handle basic cleaning like dusting, changing the trash, organizing and vacuuming.
- Process cash handling transactions as needed while ensuring accuracy.
- Collaborate with team members to improve service delivery and customer experience.
- Uphold company policies and procedures while maintaining a high standard of phone etiquette.
Qualifications
- Previous experience in customer service is preferred.
- Strong communication skills with the ability to engage effectively with customers.
- Experience with smart phones a must.
- Proficiency in sales techniques and an understanding of office operations.
- Ability to troubleshoot and think critically.
- Ability to demonstrate patience and empathy while assisting customers.
- Familiarity with cash handling procedures is a plus.
Join us in delivering outstanding service while developing your career in a supportive environment!
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- On-the-job training
- Paid time off
Shift:
- Day shift
Work Location: In person
Salary : $16 - $17