What are the responsibilities and job description for the Customer Service Representative position at Q5 Connections?
About the job Customer Service Representative
We are seeking a Customer Service Agent to join our team! A customer service representative will act as a liaison and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.
Responsibilities :
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Manage large amounts of incoming calls
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Qualifications :
This position is currently only open for individuals authorized to work in the United States.