What are the responsibilities and job description for the Administrative & Showroom Support position at Budget Blinds of Petaluma/West Santa Rosa?
Founded in 1992 with a family atmosphere, Budget Blinds is the #1 provider of custom window coverings in North America. Today, there are more than 1,300 Budget Blinds franchise territories serving 10,000 cities across North America, installing 50,000 window treatments per week! We offer custom solutions that consumers cannot get anywhere else, including blinds, shades, shutters, drapery, and smart home solutions. Budget Blinds is part of the Home Franchise Concepts (HFC) family of brands along with Tailored Living®, Concrete Craft® and AdvantaClean®, Kitchen Tune-Up®, and Bath Tune-Up® making HFC one of the largest home services franchisors in North America.
As the face of the company, you will be responsible for greeting visitors, answering phones, and assisting customers with their selection of window coverings. You will need an outgoing personality and be able to provide excellent customer service. We don’t take ourselves too seriously, but we take our jobs very seriously. You should be highly organized and have strong attention to detail as well as be able to work independently and prioritize projects.
Administrative duties include but are not limited to quoting and ordering window treatments, booking in-home and virtual consultations, preparing necessary documents or items for sales and installation teams, and overall customer support post-sale.
Responsibilities
- Greet customers upon entering the showroom with a friendly welcome
- Understand customers’ requests and respond with the appropriate action which may include
- Pricing window treatments
- Following up on existing orders
- Providing design advice
- Manage and organize office tasks as assigned
- Answer business phones and handle requests
- Execute defined procedures/processes to eliminate errors and keep the office organized
- Effectively use office software(s) to
- Schedule appointments
- Provide quotes
- Order Products
- Manage product delivery and installation
- Manage office supplies and orders as necessary
- Resolve customer reported issues or escalate
- Follow up with suppliers, customers, and colleagues regarding issues or questions
- Distribute communications to the team as necessary
Qualifications
- Previous sales or customer service experience preferred
- Working knowledge of office software and equipment
- Thorough understanding of office management procedures
- Excellent organizational and time management skills
- Analytical abilities and aptitude in problem-solving
- Excellent written and verbal communication skills
- Proficiency in MS Office and technology overall
Benefits/Perks
- Career Advancement Opportunities
- Generous benefits
- Competitive salary
- Ability to earn Bonuses
Salary : $17 - $25
